Skip to main content
This topic has been closed for replies.

1 reply

AkanchhaS8194121
Legend
December 7, 2022

Hi @Mohamed274692535777 

 

Would you mind sharing the type of signature you have been trying to apply/access using Acrobat 2020?

Is it Fill & Sign of Certificate signature?

Make sure you have installed the latest version of Acrobat.

 

  • Do check with a different file, as it could be a document-specific issue that is not loading. 

 

Thanks,

Akanchha

Participant
December 8, 2022

Please check attached, already install update but still not active

AkanchhaS8194121
Legend
December 21, 2022

Thanks for sharing the screenshot.

Run this cleaner tool to remove the existing installer and application’s files traces:

https://www.adobe.com/devnet-docs/acrobatetk/tools/Labs/cleaner.html

And download again from here: https://helpx.adobe.com/download-install/kb/acrobat-2020-downloads.html 

 

Thanks,

Akanchha