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Vicki32765590lhwl
Participant
October 9, 2023
Answered

Acrobat Professional keeps "unstalling" and diverting to Acrobat Reader

  • October 9, 2023
  • 1 reply
  • 532 views

I (and a number of my co-workers) are having issues with Acribat Professional "unstalling" itself.  It appears in Creative Cloud that it is installed and up to date, but clicking on open does not work and when I click on my desktop shortcut, it gives me this error message:

I can uninstall the app and reintsall, and it works temporarily but then less than a couple hours later, the issue reoccurs. This is not happening to any of my other apps and we have an updated subscription to Creatve Cloud.  Is anyone else experiencing this and is there a solution other than reinstalling it repeatedly? 

    This topic has been closed for replies.
    Correct answer Vicki32765590lhwl

    Update - this was an issue on our end, not Adobe's.  Our IT department had to run a computer policy update script that allowed the full version of Adobe Professional to remain. 

    1 reply

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    Vicki32765590lhwlAuthorCorrect answer
    Participant
    October 11, 2023

    Update - this was an issue on our end, not Adobe's.  Our IT department had to run a computer policy update script that allowed the full version of Adobe Professional to remain. 

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