Acrobat Professional will not accept license key after re-install

Question

I had a hard drive failure and Adobe Acrobat Professional XI will not accept my license key.
 
Can someone please help? Any and all help is greatly appreciated in advance!
 
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Meenakshi_Negi · Answer

Hey Joseph!

Thank you for reaching out.

We have checked your account using the email address used to sign-in to the community. We see that you have Acrobat Professional 12 perpetual license, not the Acrobat XI.

Please ensure that you are using the right installer. You may also check your product information on your Adobe account. Open this link: https://account.adobe.com/products and sign in with your Adobe ID (email address).

Hope the information helps.

Thanks,

Meenakshi

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