Acrobat Prop 2024 crashes immediately after opening. Running Catalina

Hi @Josephine36121462jzqz
 
Hope you are doing well and sorry to hear that
 
What is the version of the Acrobat DC you are using? To check the version go to Help > About Acrobat or check the help page https://adobe.ly/4awWhSp; and make sure you have the recent version 24.01.20615 installed. Go to Help > Check for updates and reboot the computer once.
 
Also try to repair the installation from the help menu (Win Only) and see if that works.
 
Please try to reset the Acrobat preferences as described here https://adobe.ly/3TwfNYi
 
You may also try to create a new test user profile with full admin rights in Win or enable the root account in MAC and try using the application there and check.

If it still doesn't work, please remove the application using the Acrobat cleaner tool https://adobe.ly/3TtOFcp, reboot the computer and reinstall the application using the direct link https://adobe.ly/3TO1lMz

Let us know how it goes.

~Amal