Acrobat Reader and Acrobat Pro on Big Sur Public Beta 2

Forum|Forum|5 years ago
August 23, 2020
4 replies
1528 views

I'm having the same issue with Acrobat Reader and Acrobat Pro. Open a PDF and within seconds they crash. I have tried completely uninstalling (including using the AdobeAcroCleanerTool), rebooted, then reinstalled. The problem persists. I have reverted to using preview.app to view PDFs, but obviously can no longer edit PDFS.

Any help would be appreciated.

Crashed Thread: 0 Dispatch queue: com.apple.main-thread

Exception Type: EXC_CRASH (SIGABRT)
Exception Codes: 0x0000000000000000, 0x0000000000000000
Exception Note: EXC_CORPSE_NOTIFY

Application Specific Information:
Assertion failed: (CABackStoreIsUpdating_ (b)), function CABackingStoreEndUpdate, file /AppleInternal/BuildRoot/Library/Caches/com.apple.xbs/Sources/QuartzCore/QuartzCore-911/LayerKit/utilities/CABackingStore.cpp, line 1399.

Libraries

This topic has been closed for replies.

try67

Community Expert

Adobe doesn't support any of its applications on pre-release or beta OS versions! See:

https://community.adobe.com/t5/acrobat/acrobat-professional-dc-crashing/m-p/11381260#M272525

Do not use such versions on a machine that you rely on!

H

Hippo IT Management

Participating Frequently

I'm constantly amazed by how many people ignore that advice to come on forums and complain to the various software vendors!

T

Test Screen Name

Legend

Thank you all the Big Sur testers, for playing with the new system and reporting problems to Apple. Your testing helps make it more reliable when systems are finally released.

M

missyjo2323

Participant

I am having the same issue. Have you made any progress or received any other responses providing a fix?

D

Dave5FE0Author

Participant

I gave up on Big Sur and am currently in the process of reverting to Catalina. I also had crashing with Excel and Symantec. It was making my system basically unusable.