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defaultf3nvxuxm3rin
Participant
July 13, 2022
Question

Acrobat Reader auto updating to Acrobat DC

  • July 13, 2022
  • 1 reply
  • 451 views

We are having an issue (On a 2019 Terminal Server but not sure if this matters or not).

We originally had Acrobat Reader DC Installed and 2 weeks ago we received tickets saying it was asking users to login, after checking noticed that the software had updated to Acrobat DC (Pro).

Completely removed this and all Adobe apps from the server, reinstalled Acrobat Reader DC and for a couple of weeks was fine but this morning received more support tickets sayign the same thing and checked and Adobe DC (Pro) Is installed again. Looks like it is aut updating from Reader to Pro even though we do not want Pro. I don't want to disable updates, any fixes for this behaviour?? TIA

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1 reply

try67
Community Expert
try67Community Expert
Community Expert
July 13, 2022

Acrobat Reader and Acrobat are now the same application, basically. If you login to an account that has a valid subscription to Acrobat the application will switch to that mode. If it doesn't, it will default to the free Reader.

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defaultf3nvxuxm3rinAuthor
Participant
July 13, 2022

Tha sounds like pretty much what we are seeing so makes sense, we have 2 users with a subscription that access the server that are meant to use the Pro version on their local devices but have noticed one was logged in on the server so likely the issue.

Do you know if there is any official KB or Article for this so I can pass to the customer?

Meenakshi_Negi
Meenakshi_Negi
Legend
July 19, 2022

Hello,

 

Please refer to the information provided on the following help page: https://helpx.adobe.com/acrobat/kb/about-acrobat-reader-dc-migration-to-64-bit.html.

Hope that helps.

 

Thanks,

Meenakshi

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