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A
amyv96301368
Participant
March 15, 2025
Answered

Acrobat Reader content bug

  • March 15, 2025
  • 1 reply
  • 834 views

Since updating to Sonoma, pdfs opened with Acrobat Reader show only partial content. If opened with Preview, they show the full content. (Mac Mini with M1 chip, running Somona 14.7.4)  I've tried re-downloading Acrobat reader and checking for updates, but nothing seems to help.  Attached is a sample of what a State Farm renewal certificate looks like; it should have all the policy information, but all the content is missing.

    Correct answer AnandSri

    The version of Acrobat Reader that I have installed on my computer is:  Continuous Release | Version 2025.001.20432 | Unified App

    The first attached document is the 4-page pdf (a State Farm renewal) opened in Preview, from which I have redacted the personal information.   And, the next is a screenshot of the same 4 pages, from which you can see that the 1st two pages (with the policy-specific information) are blank, except for the header and footer, while the last two pages (with the stock form language) are intact.

    Hello!

     

    I hope you are doing well, and sorry for the delayed response.

     

    The issue was addressed with the update: 25.001.20474 (Win) | 25.001.20476 (Mac), Apr 28, 2025. Please install the latest build and let us know if you experience any issues.

    Thanks,

    Anand Sri.

    1 reply

    J
    jo2901
    Participant
    March 16, 2025

    the same

    AnandSri
    Community Manager
    AnandSriCommunity Manager
    Community Manager
    March 17, 2025

    Hello,

     

    I hope you're doing well, and we apologize for the delayed response and the trouble.

     

    Could you please share the current version of the Acrobat Reader installed? To identify, please see this article. Also, could you please share a PDF file along with a screen recording where the fonts are missing for further investigation?

     

    Thanks,

    Anand Sri.

    A
    amyv96301368Author
    Participant
    March 17, 2025

    The version of Acrobat Reader that I have installed on my computer is:  Continuous Release | Version 2025.001.20432 | Unified App

    The first attached document is the 4-page pdf (a State Farm renewal) opened in Preview, from which I have redacted the personal information.   And, the next is a screenshot of the same 4 pages, from which you can see that the 1st two pages (with the policy-specific information) are blank, except for the header and footer, while the last two pages (with the stock form language) are intact.
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