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Sam_i_am00
Participant
June 7, 2023
Answered

Acrobat Reader crashes on Prepare Form

  • June 7, 2023
  • 2 replies
  • 1203 views

Help!  I have been working on a form fill document for a month now.  All of a sudden, I open the document (and it still opens), but when I hit "Prepare Form" it just closes.  I've updated to the latest version, repaired it, saved it and opened the saved doc, rebooted several times, tried editing first and then hitting prepare form, but it crashes every single time.  No error message, it just goes away and closes the program.  I need to work on this document and update the form!!!  Please help!

 

Here's some of my system perameters:

Sandboxing: On
Protected View: Off
Available Physical Memory: 20227668 KB
Available Virtual Memory: 3833084 KB
BIOS Version: LENOVO - 1260
Check: Not Supported
Version: 23.3.20201.0
Creation Date: 2023/06/03
Installed Acrobat: C:\Program Files (x86)\Adobe\Acrobat Reader DC\Reader\AcroRd32.exe
Version: 23.1.20174.0
Creation Date: 2023/05/04
Locale: English (United States)
OS Name: Microsoft Windows 10
OS Version: 10.0.19044
Page File Space: 38247256 KB
Processor: Intel64 Family 6 Model 165 Stepping 2 GenuineIntel ~2400 Mhz

This topic has been closed for replies.
Correct answer Swarnim Anand

Hi @Sam_i_am00 ,

Thanks for reporting the issue. Could you please confirm following:

1. Is it happening with Adobe Acrobat or Adobe Reader or both?

2. Please share the exact steps or a short video if possible.

3. Check if the workflow is working with Protected mode OFF in Sandbox Protections (Open Reader/Acrobat > Press 'Ctrl + K' > Navigate to 'Security (Enhanced)')

4. Please share the logs/dumps using https://helpx.adobe.com/in/acrobat/kb/collect-logs-crash-freeze.html

 

Thanks,

Swarnim Anand

Adobe Acrobat Team

2 replies

S
Adobe Employee
Swarnim AnandCorrect answer
Adobe Employee
June 12, 2023

Hi @Sam_i_am00 ,

Thanks for reporting the issue. Could you please confirm following:

1. Is it happening with Adobe Acrobat or Adobe Reader or both?

2. Please share the exact steps or a short video if possible.

3. Check if the workflow is working with Protected mode OFF in Sandbox Protections (Open Reader/Acrobat > Press 'Ctrl + K' > Navigate to 'Security (Enhanced)')

4. Please share the logs/dumps using https://helpx.adobe.com/in/acrobat/kb/collect-logs-crash-freeze.html

 

Thanks,

Swarnim Anand

Adobe Acrobat Team

S
Sam_i_am00Author
Participant
June 15, 2023

Thank you so much for your reply!  I actually found the answer on another post, and it fixed it.  I'm working now and all is good!

    Nancy OShea
    Community Expert
    Nancy OSheaCommunity Expert
    Community Expert
    June 7, 2023

    [Moderator moved from Using the Community forums to Acrobat Reader.]

     

    See Acrobat System Requirements below:

    https://helpx.adobe.com/acrobat/system-requirements.html

     

    End of support on 32-bit OS

    https://helpx.adobe.com/acrobat/kb/end-of-support-acrobat-reader-32-bit-os.html

     

    Hope that helps.

     

    Nancy O'Shea— Product User & Community Expert
    try67
    Community Expert
    try67Community Expert
    Community Expert
    June 7, 2023

    There's no Prepare Form command in Reader. This is an Acrobat issue. I'm moving it there.

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