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Participant
October 4, 2021
Question

Acrobat reader crashs on a updated Macbook

  • October 4, 2021
  • 1 reply
  • 193 views

 

Using a macbook pro, with IOS updated, after opening a PDF, acrobat reader crashs: It may be related to my digital signatures. Please need help!

 

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1 reply

Amal.
Legend
October 4, 2021

Hi there

 

Hope you are doing well and sorry for the trouble. As described the Acrobat Reader crashes after opening file on MacBook Pro

 

Is this a behavior with a particular PDF file or with all the PDFs? Please try with a different PDF file and check. If the file is stored on a shared network/drive, please download the file to your computer locally and then try again

 

What is the version of the OS and Adobe Acrobat Reader DC you are using? To check the version go to Help > About Acrobat and make sure you have the latest version 21.07.20096 installed. Go to Help > Check for updates and reboot the computer once.

 

Also please check the steps shared in the help page - https://helpx.adobe.com/x-productkb/global/troubleshoot-system-errors-freezes-mac.html

 

Regards

Amal