acrobat reader keeps crashes on M2 Mac

Forum|Forum|3 years ago
July 25, 2023
3 replies
1022 views

i re-installed Adobe acrobat reader 3 times, the support person from adobe told me it should fix adobe from crashing but it does not work i attached a screenshot of what keeps happening every 5-10 mins! im using. a M2 Macbook air

Crash or freeze

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Amal.

Legend

Hi @DD192939944

Hope you are doing well and thanks for reaching out.

Please go through the help page https://helpx.adobe.com/acrobat/kb/error-acrobat-pro-dc-quit-unexpectedly-when-trying-to-open-acrobat-on-mac.html and see if that works for you.

Let us know how it goes.

Regards

Amal

D

DD192939944Author

Participant

I did this and it still doesnt work, i dont understand how it isn’t installed properly when it was installed on a brand new computer

Get Outlook for iOS<>

Amal.

Legend

Hi there

Please remove the application using the Acrobat cleaner tool https://www.adobe.com/devnet-docs/acrobatetk/tools/Labs/cleaner.html , reboot the computer once and reinstall the application using the direct link https://get.adobe.com/reader/enterprise/ and see if that works.

Regards

Amal

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