Skip to main content
A
axe_9273
New Participant
October 4, 2024
Question

Acrobat Reader keeps updating itself to Adobe Reader Pro on an RDS Farm

  • October 4, 2024
  • 2 replies
  • 396 views

Hello,

We have a client that uses an Windows RDS Farm (about 200 users on 10 hosts) for their daily business and they're using Adobe Acrobat Reader as the default PDF viewer,

The problem is that from time to time the software keeps "updating" itself to the Pro version, prompting a sign in screen at each launch, which is quite annoying for the users, so we're obliged each time to reinstall the free version,

Is there anyone encountred this issue before ?

Thanks in advance.

This topic has been closed for replies.

2 replies

R
Adobe Employee
ravinderg62643219
Adobe Employee
October 21, 2024

Hi @axe_9273 

 

As @try67  mentioned, There is Reader and there is Acrobat Pro and there is nothing like Reader Pro. If you want to say that Reader is getting upgraded to Acrobat Pro, Please confirm if any user has paid Acrobat subscription and he is signing in and upgrading to pro version.

 

Regards

Ravi

try67
Community Expert
try67Community Expert
Community Expert
October 4, 2024

There's no such thing as "Reader Pro". There's Reader and there's Acrobat Pro. And the installer for both is the same (assuming it's the latest version). It switches (or should do) from one another depending on the log-in. If the user has a subscription for Acrobat, it will open as such. Otherwise, it defaults as the free Reader, with no editing capabilities.

Do any of your users have access to Acrobat, by any chance?

Terms & ConditionsAccessibility statement
Using the community Terms of use Privacy Cookie preferences Do not sell or share my personal information ad choicesAdChoices