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reliable_teacherda5a
Participant
August 21, 2026
Question

Acrobat Reader on Mac keeps trying to revert to paid version

  • August 21, 2026
  • 1 reply
  • 7 views

I have a Macbook Pro less than one month old, running Tahoe 26.6.2.  Every time I newly install Acrobat Reader, after a few days it seems to think the free trial period is over, and no longer works to view documents.  Then I have to uninstall the software and reinstall it to use again.  How do I solve this problem?

 

Additional info: I have no other Adobe products installed and have never had any paid Adobe subscriptions.

    1 reply

    Meenakshi0101
    Community Manager
    Meenakshi0101Community Manager
    Community Manager
    August 21, 2026

    Hi reliable_teacherda5a,


    Thank you for reaching out, and sorry for the trouble caused.


    Please try reinstalling the application using the steps as suggested below:

    • Uninstall the application and empty the trash folder. Run the cleaner tool from the following link: Acrobat Cleaner tool.

    • Reboot the machine. 

    • Install Adobe Acrobat Reader from the following page: Install Reader.

    Let us know how it goes.


    Thanks,

    Meenakshi

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