Skip to main content
S
Stan Mo
Participant
August 3, 2022
Question

Acrobat Reader stop responding on Windows 11

  • August 3, 2022
  • 1 reply
  • 1102 views

I downloaded and installed Acrobat Reader version 2022.001.20169, 64-bit.

After launching the Reader, without doing anything, it launched 6 Adobe AcroCEF and 2 Adobe Collaboraton Synchronizer 22.1 in the background processes, and after few seconds, the application will stop responding.

I have tried to repair, unintall, restart PC and reinstall. But it still happen.

 

My laptop specs:

Device name DESKTOP-5N9R21O
Processor Intel(R) Core(TM) i7-8750H CPU @ 2.20GHz 2.21 GHz
Installed RAM 16.0 GB (15.8 GB usable)
Device ID 9B29B966-618C-4ED5-9869-CFE66FED6ABF
Product ID 00330-51904-20237-AAOEM
System type 64-bit operating system, x64-based processor
Pen and touch No pen or touch input is available for this display

 

My Windows specs:

Edition Windows 11 Pro
Version 21H2
Installed on ‎5/‎24/‎2022
OS build 22000.795
Experience Windows Feature Experience Pack 1000.22000.795.0

This topic has been closed for replies.

1 reply

Amal.
Amal.
Legend
August 3, 2022

Hi there

 

Hope you are doing well and sorry to hear that.

 

As described the Acrobat Reader stops responding on Windows 11 right after you launch it.

 

As you have tried most of the troubleshooting with no luck, please check for any missing/pending updates for Win 11 and reboot the computer once.

 

Also, please go through the help page https://helpx.adobe.com/x-productkb/global/troubleshoot-system-errors-freezes-windows.html and see if that works.

 

Let us know how it goes

 

Regards

Amal

 

 

S
Stan MoAuthor
Participant
August 4, 2022

Hi Amal,

I have installed the latest updates for Windows 11 and restarted my computer. The issue still exists.

I also uninstalled the 64-bit version and installed the 32-bit version, the problem still exists.

Amal.
Amal.
Legend
August 4, 2022

Hi there

 

We are sorry to hear that the issue still persists, Would you mind collecting the Adobe CC logs https://helpx.adobe.com/creative-cloud/kb/cc-log-collector.html , Procmon logs (Win Only) https://www.adobe.com/devnet-docs/acrobatetk/tools/Labs/acromonitor.html  and share them via document cloud as desdcribed here https://helpx.adobe.com/document-cloud/help/sharing-pdfs.html  for further investigation.

 

Regards

Amal

Terms & ConditionsAccessibility statement
Using the community Terms of use Privacy Cookie preferences Do not sell or share my personal information ad choicesAdChoices