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Büşra35236689oblz
Participant
July 20, 2025
Answered

Acrobat Reader — Text-to-Speech online voices not working, offline voices work

  • July 20, 2025
  • 1 reply
  • 487 views
Hi,
I have been using the Text-to-Speech (Read Aloud) feature in Acrobat Reader for a long time without any problems. However, since yesterday, the online voices stopped working.
Offline (on-device) voices still work fine, but whenever I select an online voice, I get the error message:
“A problem occurred. Please try again later.”
Things I already tried:
— Updated the app to the latest version
— Restarted my device
— Tried different PDF files
— Checked my internet connection
— Signed out and back into my Adobe account
None of these solved the problem. Is there currently an issue with the online voice servers, or is there anything else I can do to fix this?
Thank you in advance for your help!
Correct answer AnandSri

Hello @mamaboy_6960

 

I hope you are doing well, and we apologize for the delayed response and the trouble.

 

Are you still experiencing the issue with the latest version of Acrobat installed on the machine: 25.001.20630, Planned update, Aug 18, 2025. Check for any pending updates from the Menu > help > check for updates, install the updates, restart the app and the machine, and try again.

 

Ensure that your Reader is configured correctly for screen reading:

  • Go to Menu > Preferences > Reading.
  • Under Screen Reader Options, confirm that the correct voice is selected. See this article for more information: https://adobe.ly/3JtGqvB

Reset Speech Settings in Acrobat

Go to Menu > Preferences > Reading.

Switch to a different voice, close Acrobat, reopen, and then reselect an online voice. 

 

Let us know how it goes.

Thanks,

Anand Sri | Acrobat Community Team
Meet Acrobat Studio

1 reply

M
mamaboy_6960
Participant
July 20, 2025

ChatGPT said: Thanks for reaching out. Since offline voices work but online voices don’t, it may be a temporary issue with Adobe's online voice servers. You’ve already tried the right troubleshooting steps. We recommend waiting a bit and trying again later, or contacting Adobe Support directly for updates on server status.

AnandSri
Community Manager
AnandSriCommunity ManagerCorrect answer
Community Manager
August 22, 2025

Hello @mamaboy_6960

 

I hope you are doing well, and we apologize for the delayed response and the trouble.

 

Are you still experiencing the issue with the latest version of Acrobat installed on the machine: 25.001.20630, Planned update, Aug 18, 2025. Check for any pending updates from the Menu > help > check for updates, install the updates, restart the app and the machine, and try again.

 

Ensure that your Reader is configured correctly for screen reading:

  • Go to Menu > Preferences > Reading.
  • Under Screen Reader Options, confirm that the correct voice is selected. See this article for more information: https://adobe.ly/3JtGqvB

Reset Speech Settings in Acrobat

Go to Menu > Preferences > Reading.

Switch to a different voice, close Acrobat, reopen, and then reselect an online voice. 

 

Let us know how it goes.

Thanks,

Anand Sri | Acrobat Community Team
Meet Acrobat Studio

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