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Acrobat Reader won't open on Mac OS Ventura 13.0

Forum|Forum|26 days ago
September 10, 2026
26 replies
1101 views

When trying to open a pdf document, the acrobat app won’t open.

I am on MAC OS Ventura 13.0 and tried the clean up tool and uninstall tool, restarted the computer , re-dowloaded the app, and the app simply does not open.

Don’t know how to solve this. Need Help ?

Correct answer andyh71847948

I also had this issue, and tried every option which was recommended with no joy. However I just thought that I would update my OS to see if that would make any difference, and it is all now working fine 👍🏼

S

su jeong33473641opum

Participant

ventura 13.2.1 사용자이고, 아크로벳 외에도 인디자인, 포토샵, 일러스트 등 다수의 어도비 앱을 사용중인데 업데이트를 실행해도 다른 충돌 문제가 없을까요?

아래 검색해본 결과에 의하면 이런 문제가 발생할까봐 업데이트를 못하고 있는 상황입니다. 업무상 하루도 작업을 중단할 수 없는 상황이라 오류가 발생하면 큰일입니다. 업데이트 말고는 다른 방법이 없을까요?

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macOS Ventura 13.2.1에서 13.7.8(Ventura 보안 업데이트 버전)로 업데이트할 때 어도비(Adobe) 프로그램 실행 중 튕김(Crash)이나 멈춤 현상이 발생한 사용자 사례가 커뮤니티(Adobe Community, Reddit 등)에 다수 보고되어 있습니다.

주요 충돌 및 오류 사례

앱 실행 즉시 강제 종료 (Crash on Launch): macOS 13.2.1 환경에서 생성되었던 어도비 환경설정(Preferences) 파일이나 캐시가 macOS 13.7.8의 신규 시스템 그래픽/보안 파이프라인과 충돌하여 포토샵, 일러스트레이터, 인디자인이 실행되자마자 종료되는 현상이 대표적입니다.
백그라운드 프로세스 권한 비활성화: Ventura 업데이트 과정에서 시스템 보안 정책이 재설정되어 Creative Cloud 관련 백그라운드 로그인 항목(Login Items) 권한이 켜지지 않거나 차단되면서 앱 서비스가 정상 동작하지 않는 오류가 발생합니다.
GPU 가속 및 합성 옵션 충돌: 포토샵 및 일러스트레이터의 GPU 합성(GPU Compositing)이나 멀티스레드 기능이 OS 드라이버 업데이트와 맞물려 작업 도중 캔버스가 멈추거나 앱이 다운되는 현상이 나타납니다.
어도비 앱 버전 호환성 제약: Ventura 13.7.8은 구형 OS에 해당하므로, 최신 버전의 어도비 CC 앱을 설치하려 할 때 OS 미지원 경고가 발생하거나 Creative Cloud 앱 내에서 이전 지원 버전 목록이 제대로 표시되지 않는 문제가 발생할 수 있습니다.

Meenakshi Negi

Community Manager

Hi su jeong33473641opum,

We have already reported this to the team. As confirmed by other users, updating the Mac OS version helped. However, for further investigation on this behavior, we require the crash logs. Please collect the crash logs using the steps suggested here: : "Collect logs when Acrobat/Reader crashes or freezes." Once collected, please share the logs with us, so we can share it with team to check further.

Thanks,

Meenakshi

Meenakshi Negi

Community Manager

Hi All,

Thank you for reaching out, and sorry for the trouble this may have caused.

We are currently investigating this issue and would appreciate your assistance. Please try once updating the Mac OS Ventura to its latest version 13.7.8. If the issue still occurs, please provide the following information:

Your current Acrobat version number.
Logs related to the issue. You can find the steps to collect these logs here: "Collect logs when Acrobat/Reader crashes or freezes." Once collected, please share the logs with us.

We look forward to your response.

Thanks,

Meenakshi

S

su jeong33473641opum

Participant

급한 작업 건을 마치고 ventura 13.2.1에서 13.7.8로 업데이트했고, 아크로벳 작동 잘됩니다! 어도비의 다른 프로그램들(인디자인, 포토샵, 일러스트, 브릿지)도 이상없이 작동해요! 감사합니다!

Y

yarrrrr

Participant

Acrobat is no longer launching for me either. Very frustrating. Have reinstalled but no luck.

G

Gabriel_Weed6090

Participant

Did you try upgrading to Ventura 13.78? When I did this, it worked again.

S

skilled_Spirit98C6

Participant

I’m having the same issue since yesterday. Running Ventura 13.0 on a Macbook Air (2020).

I’ve tried all the solutions I’ve seen posted (restarting, uninstalling and reinstalling, confirmed my license is still active, etc).

Hoping there’s a solution soon. Otherwise I’ll have to cancel my subscription which would be unfortunate because I use acrobat regularly for work.

W

wise_artwork7221

Participant

Hey adobe guys! Speed up to solve this problem, im not going to up date my whole system only for your acobat app, im loosing work time tying to solve this, it cost a lot your monthly subscription to have this kind of issues! work harder!!!

A

andyh71847948Correct answer

Participant

I also had this issue, and tried every option which was recommended with no joy. However I just thought that I would update my OS to see if that would make any difference, and it is all now working fine 👍🏼

A

andyh71847948

Participant

I am now on Ventura 13.7.8

Meenakshi Negi

Community Manager

Hi andyh71847948,

Thank you for the confirmation. Glad to know updating the OS resolved the issue.

Feel free to let us know if we can help with anything else.

Thanks,

Meenakshi

G

Gabriel_Weed6090

Participant

I am having tthe same issue. I tried all suggestions I can find and nothing is helping. I have done the Acrobat Cleaner, granted disk access, dumped preference files, created a new admin profile, and more. Sounds to me like a bug arrived 3 days ago which is when we all started having this problem. I really hope they continue to support Ventura. I would hate to have to upgrade my computer because Adobe doesn’t support an older operating system.

Meenakshi Negi

Community Manager

Hi All,

Thank you for reaching out, and sorry for the trouble this may have caused.

We are currently investigating this issue and would appreciate your assistance. Please try once updating the Mac OS Ventura to its latest version 13.7.8. If the issue still occurs, please provide the following information:

Your current Acrobat version number.
Logs related to the issue. You can find the steps to collect these logs here: "Collect logs when Acrobat/Reader crashes or freezes." Once collected, please share the logs with us.

We look forward to your response.

Thanks,

Meenakshi

G

Gabriel_Weed6090

Participant

I upgraded to 13.78 and now it works! So relieved because I use Acrobat all the time for school. Thank you for your help!

S

su jeong33473641opum

Participant

ventura 13.2.1 사용중이며, 저도 같은 증상입니다. acrobat 제거 및 설치 creative 클라우드 통째로 삭제후 재설치해봐도 여전히 열리지가 않습니다. 고객센터에 문의해봐도 이미 일년 구독 선결제해서 사용하고 있는데, 결제 정보가 문제일 수 있다느니 헛소리만 하고 해결 방안을 알려주지 않아요. 일은 해야하고, 급해서 일단은 2020 구버전 다운받아서 쓰고 있는데 엄청 느려서 미쳐버릴 것 같습니다. 빨리 해결 방안을 내놓으세요!! 돈주고 사용하는데 이게 뭡니까?

S

su jeong33473641opum

Participant

급한 작업 건을 마치고 ventura 13.2.1에서 13.7.8로 업데이트했고, 아크로벳 작동 잘됩니다! 어도비의 다른 프로그램들(인디자인, 포토샵, 일러스트, 브릿지)도 이상없이 작동해요! 감사합니다! (답답한 마음에 감정적으로 화를 내서 죄송합니다.)

Meenakshi Negi

Community Manager

Hi su jeong33473641opum,

That’s great! Thank you for sharing the information. Glad to know the suggestion helped.

Let us know if we can be of any further assistance.

Thanks,

Meenakshi

S

skilled_photo00b9

Participant

Also having exact same problem that started 4-5 days ago. Did all suggested remedies including new user account and same issue persist. Ventura 13.0 on Mac Mini

W

warm_studentdd67

Participant

Having the same issues with Acrobat. Ran the cleaner; cleared various System files, etc.