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Joshua29156155c2ii
Participant
March 30, 2023
Question

Acrobat removed data from PDF and states that one signature is invalid

  • March 30, 2023
  • 2 replies
  • 416 views

Hello,

When receiving a PDF from a third part company that handles payroll and other accountant functions they have to be digitally signed with name, date and time. When being sent back the PDF when I try and open it with Adobe it removes all data that is entered and states that one of the signatures is invalid. This had only started to happen in the last couple of weeks.

The data is fine when looking at it on a browser but I need to save it to our data management software as an Adobe file format.

I have removed and reinstalled Adobe and ran all the updates I can find.

Any suggestions would be greatly appreciated.

 

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    2 replies

    Bevi Chagnon - PubCom.com
    Bevi Chagnon - PubCom.com
    Legend
    March 31, 2023

    PDF forms can lose the data in a form field. To prevent this from happening:

    1. Save the PDF you receive to your computer. Don't open it a browser because they are not PDF-compliant software.
    2. Open the PDF in Acrobat (or another brand of PDF reading software).
    3. Fill in the form fields, and save the completed form.
    4. Send that final PDF.

     

    |    Bevi Chagnon   |  Designer, Trainer, & Technologist for Accessible Documents ||    PubCom |    Classes & Books for Accessible InDesign, PDFs & MS Office |
    MikelKlink
    MikelKlink
    Participating Frequently
    March 31, 2023
    quote

    when I try and open it with Adobe it removes all data that is entered and states that one of the signatures is invalid.

    This sounds like an error in the PDF which Adobe Acrobat recognized at load time and tried to fix.
    For an actual analysis an example PDF is needed.

    The data is fine when looking at it on a browser but I need to save it to our data management software as an Adobe file format.

    Then you shouldn't use PDF. After all, PDF has been an ISO format since 2008... 😉 

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