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andrewleegarza
andrewleegarza
Participant
November 3, 2021
Answered

Acrobat Save As Dialog Blank

  • November 3, 2021
  • 2 replies
  • 1355 views

Hello,

 

We are having intermittent issues with the Save As dialog box appearing blank for some users. I am aware of the workaround to turn off the "Show online storage when saving / opening files" preferences, but want to know if there is a permanent solution to this where those preferences can actually be used.

 

Additionally, I think this bug is causing other issues in Acrobat as the same users with the Save As problem are getting a blank box when clicking the Email button (even if the preferences are off).

 

Acrobat, Windows, Office (we use 365) are all up-to-date. I have repaired / uninstalled / reinstalled Acrobat and sometimes it will fix the issues for a couple of days and then they come back. Our users are understandably frustrated and workarounds that change the way they process hundreds of files is unacceptable, in my opinion. Hoping we can pressure Adobe into taking this issue more seriously and actually addressing it in a meaningful way. Thanks for any help!

    This topic has been closed for replies.
    Correct answer Amal.

    Hi there

     

    Sorry to keep you waiting. The planned update for Adobe Acrobat/Reader DC version 21.11.20039  is now available. Please update the application from the help menu > Check for updates  and reboot the computer once.

    You may also download the patch manually from the link https://www.adobe.com/devnet-docs/acrobatetk/tools/ReleaseNotesDC/index.html  and see if that works for you.

     

    For more information about the new release please check the help page https://helpx.adobe.com/acrobat/using/whats-new.html

     

    Let us know if you experience any trouble and need more help

     

    Regards

    Amal

    2 replies

    Amal.
    Amal.Correct answer
    Legend
    January 11, 2022

    Hi there

     

    Sorry to keep you waiting. The planned update for Adobe Acrobat/Reader DC version 21.11.20039  is now available. Please update the application from the help menu > Check for updates  and reboot the computer once.

    You may also download the patch manually from the link https://www.adobe.com/devnet-docs/acrobatetk/tools/ReleaseNotesDC/index.html  and see if that works for you.

     

    For more information about the new release please check the help page https://helpx.adobe.com/acrobat/using/whats-new.html

     

    Let us know if you experience any trouble and need more help

     

    Regards

    Amal

    andrewleegarza
    andrewleegarzaAuthor
    Participant
    January 26, 2022

    Hi Amal,

     

    The patch is only partially working. Our end users will experience the same behavior as before and if they restart Adobe it will work for a little while and then it repeats so they are having to restart Adobe frequently throughout the day. Please advise, thank you.

    Amal.
    Amal.
    Legend
    January 27, 2022

    Hi there,

     

    We are sorry to hear that. Please go to Edit (Win), Adobe Acrobat (MAC) > Preferences >  General > Uncheck 'Show online storage when saving file' and 'Show online storage when opening file' > click OK and reboot the computer and check.

     

    Regards

    Amal

    Amal.
    Amal.
    Legend
    November 3, 2021

    Hi Andrewleegarza

     

    Hope you are doing well and sorry to hear that.

     

    This issue is already reported to our engineering team and they are working on it to find the fix.

     

    We will share the update as soon as we will hear anything from them.

     

    Regards

    Amal

      andrewleegarza
      andrewleegarzaAuthor
      Participant
      November 11, 2021

      Hi Amal,

       

      Thank you for the update. Is there an estimated time to completion?

      Amal.
      Amal.
      Legend
      November 12, 2021

      Hi there

       

      Sorryto keeo you waiting, we do not have the fixed time line for this, We will share the update as soon as we get any news from engineering team.

       

      Regards

      Amal

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