Hi @Parasaurolophus
Hope you are doing well, and thanks for reaching out. We are sorry for the trouble you are experiencing.
Have you started experiencing this issue recently after an update, or was it occurring earlier as well? What is the version of the Acrobat Application and the OS you are using? Go to Help > About Acrobat and try updating the app to the latest version 26.001.21745 Planned update, Jul 23, 2026. Go to Help > check for update and reboot the computer once.
You may also try to repair the installation (Win only) from the Help Menu > Repair Installation and check.
Is this an issue with a particular PDF file or with all the PDFs? Please try with a different PDF file and check.
While you gather that, please try the step below and see if that helps
Override page layout via Accessibility Preferences (make it stick)
Go to Preferences (ctrl,Cmd+k ) > Accessibility. Under "Override Page Display," check "Always use Page Layout Style" and choose Single Page Continuous or Two Page Continuous from the dropdown. Restart Acrobat after saving this and check if that works.
If it still doesn’t work, share a small video recording of the steps you are taking and the issue as it occurs for more clarity and further investigation.
~Amal