Acrobat Share & E-Signature Issues

Question

Hi, Adobe Community,

Has anyone experienced an issue with Acrobat where they warn you that you must update to the latest version of the app in order to still make use of the cloud and sharing/signing functions?

I checked the CC desktop and my Acrobat is up to date. However, when I search in the app itself it says there is an update (version 22.something) though I am running version 23. When I do try to install the update I get an Error 1624?

I tried uninstalling the app too with no success.

Any advice will be appreciated.

Kind regards

Tienie

Amal. · Answer

Hi @Tienie31261658l7t5

Hope you are doing well and thanks for reaching out.

As you are getting the error 1624 - Acrobat patch installation failure, please try to download the patch manually from the link https://www.adobe.com/devnet-docs/acrobatetk/tools/ReleaseNotesDC/index.html and reboot the computer once and see if that works for you.

Let us know if you experience any trouble and need more help.

Regards

Amal

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