Participant

Question

Acrobat Share Link Error / Glitch

Forum|Forum|2 years ago
August 8, 2024
7 replies
1151 views

My team is experiencing the inability to use the "Share" link in Acrobat. We get this garbled pop up that does nothing. I uninstalled Acrobat, restarted Mac, installed Acrobat, and tried again to no avail. What gives?

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Tariq Dar

Legend

Hi @Elizabeth36389731x07m @Imaginative_Palette98C6 @debrah51635536

Following up to check if your issue is resolved or not. An update for the app was released this week.

Please try updating your application to the latest available version: https://helpx.adobe.com/acrobat/release-note/release-notes-acrobat-reader.html, and let us know if your issue gets fixed.

To update: Launch Acrobat > Help Menu > Check for updates and follow the onscreen instructions to update Acrobat.

~Tariq

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Harsh Vats

Adobe Employee

Hi @Elizabeth36389731x07m , thanks for reporting this,

Can you please provide the following information:
1. What is the current build that you are using?
2. Are you using dual monitor?
3. Click on Check for Updates.
4. If there is another update, first update and please try to reproduce the same issue and also share the latest build.

Thanks

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Imaginative_Palette98C6

Participant

I have the same problem – it just shows af white space – can't choose anything.

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Elizabeth36389731x07mAuthor

Participant

A coworker discovered an answer! The glitch only appears on my external display. Move the PDF window over to your laptop screen, and the PDF link works fine. Bananas!

debrah51635536

Participant

I have the same problem. Please help.

creative explorer

Community Expert

@Elizabeth36389731x07m oh no.... first question is are you using the latest version of Acrobat? Is this the Pro, Standard or the freebie, Reader. If this is the Pro, try downloading and using the free version...and see if you can share the PDF and if it gives you the same issue.

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Elizabeth36389731x07mAuthor

Participant

I am updated, restarted, etc. Qe have now found he error only occurs when the pdf window is on my external monitor. When I drag the window to view on my Macbook screen, the button works fine with no error.

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