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LauraFig
Inspiring
September 14, 2024
Answered

Acrobat showing old version of the file when over written

  • September 14, 2024
  • 1 reply
  • 452 views

After updating Acrobat to the newset version, I'm having an issue where it won't let me overwrite the old file. No matter how many times I try to overwrite, it keeps opening the old version. The only solution I've found is to quite and restart Acrobate. 

 

Any permanent solution in sight?

 

Thanks,

Laura

Correct answer AnandSri

Hello,

 

I hope you're doing well, and we apologize for the delayed response and the trouble.

 

Is the issue still occurring with the latest app version, 24.005.20421 (Optional update, Feb 24, 2025)? Please check for any pending updates by navigating to Menu (Win) / Acrobat (Mac) > Check for Updates. After updating, restart your device and check again.

 

Let us know if you experience any issues.

 

Thanks,

Anand Sri.

1 reply

S_S
Community Manager
S_SCommunity Manager
Community Manager
January 31, 2025

Hi @LauraFig,

 

Hope you are doing well. Sorry for the trouble, and the delayed response.

 

Our team is aware of the issue, and working on a fix.

 

We request your kind understanding and patience while the fix is released.


-Souvik

L
LauraFigAuthor
Inspiring
January 31, 2025

Thanks for your reply!

AnandSri
AnandSriCorrect answer
Legend
March 4, 2025

Hello,

 

I hope you're doing well, and we apologize for the delayed response and the trouble.

 

Is the issue still occurring with the latest app version, 24.005.20421 (Optional update, Feb 24, 2025)? Please check for any pending updates by navigating to Menu (Win) / Acrobat (Mac) > Check for Updates. After updating, restart your device and check again.

 

Let us know if you experience any issues.

 

Thanks,

Anand Sri.

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