Participant

Acrobat Sign - the recipient dialog becomes unusable when typing in the Name field

Forum|Forum|2 days ago
June 16, 2026
3 replies
31 views

When using Request Signatures in the desktop Acrobat application, the recipient dialog becomes unusable when typing in the Name field

Steps to reproduce:

Open a PDF in Acrobat.
Select Request Signatures.
Enter or paste a recipient email address.
Click in the Name field.
Type any character.

Expected result:
The recipient name is entered and the workflow continues.

Actual result:
The recipient dialog disappears and the Acrobat window remains greyed out and unusable. The application must be closed via Task Manager.

Additional information:

Reinstalled Acrobat completely.
Browser version of Acrobat Sign works normally.
Pasting an email address works.
The issue occurs when typing in the recipient Name field.

A

AndrewDartmouth

Participating Frequently

This issue also occurs when pasting an email address. And since the latest update.

Anand Sri Bhattacharya

Community Manager

Hello @AndrewDartmouth

I hope you are doing well, and we’re sorry for the trouble you had.

Have you tried the suggestions shared by the Adobe employee in the previous response? If not, please try them once, and let us know how it goes.

If the issue continues, please share the requested information with us, such as the current version of Acrobat, the OS details, and the logs for further investigation.

Regards,

Anand Sri.

A

AndrewDartmouth

Participating Frequently

Yes, I did try those steps. It doesn’t make a difference. The online system works, but it doesn’t have quite the same functionality and is more cumbersome to use.

T

Tariq Ahmad Dar

Community Manager

Hi @Mooshling,

Sorry for the troubled experience.

Thank you for reaching out and for the detailed steps to reproduce. That level of information is genuinely helpful.

Since the issue is specific to the desktop application and the browser version of Acrobat Sign works normally, please try the following as a first step:

Go to Edit > Preferences > Adobe Online Services and under E-signing Settings, enable the Legacy version of Request e-signatures. Restart Acrobat and attempt the workflow again.

While we work through this, you can continue sending documents for signature without interruption using the Acrobat web app at acrobat.adobe.com with your Adobe ID.

To help us investigate further, please share the following:

Your current Acrobat version under Help > About Adobe Acrobat and your Windows version.
And if possible please share a screen recording of the workflow and diagnostic logs:

To collect the logs:

Download and run the Diagnostics Utility from: https://helpx.adobe.com/acrobat/kb/acrobat-diagnostics.html
Click on Start Diagnostics. Ensure advanced logging is checked.
Launch Acrobat, reproduce the issue with your file.
Once done, click Stop Monitoring.
Copy the Log ID and share it with us.

Please let us know how it goes after trying the preference change and we will take it from there.

~Tariq