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Ann Bens
Community Expert
Community Expert
November 14, 2024
Answered

Acrobat slow to open

  • November 14, 2024
  • 1 reply
  • 2379 views

It takes 30 seconds for Acrobat to open from the task bar.

24.1 on W11 24H2

It also takes a long time for a pdf to open from windows explorer.

Correct answer Souvik Sadhu

Hi @Ann Bens,

 

Hope you are doing well. Sorry for the trouble!

 

The next time when you launch Acrobat, would you mind trying out the steps:

Go to Menu-> Preferences-> Security(enhanced)-> uncheck "Run in AppContainer."

 

Let me know if this helps,


-Souvik

1 reply

Souvik Sadhu
Community Manager
Souvik SadhuCommunity ManagerCorrect answer
Community Manager
November 25, 2024

Hi @Ann Bens,

 

Hope you are doing well. Sorry for the trouble!

 

The next time when you launch Acrobat, would you mind trying out the steps:

Go to Menu-> Preferences-> Security(enhanced)-> uncheck "Run in AppContainer."

 

Let me know if this helps,


-Souvik

Ann Bens
Community Expert
Ann BensCommunity ExpertAuthor
Community Expert
November 25, 2024

Thanks that did the trick!

Souvik Sadhu
Community Manager
Community Manager
November 26, 2024

Thanks, @Ann Bens, for letting me know it works.

 

We are in talks with Microsoft on a potential fix for the issue.

Till we are able to get it shipped, disabling AppContainer is a workaround.

 

-Souvik