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Question

Acrobat software is not displaying fonts correctly and crashes every single time I open it

Forum|Forum|3 years ago
October 19, 2022
2 replies
514 views

I can't understand what happened I just update to version 22.003.20258 and after that,

I can't open the app and it displays like this, please help.

This topic has been closed for replies.

S

Saurav_Bhatia17449508

Adobe Employee

Hi @alonsoreyes

Can you please share below info for further investigating the issue :

What is the exact workflow or steps following which issue occurred
What is the OS version, OS locale
Can you please restartmachine and then, try launching acrobat
Or may be uninstalling acrobat > restarting machine > re-install acrobat and check
It seems, sign in is not resolved, can you please share the crash dumps

Thanks,

Saurav

A

alonsoreyesAuthor

Participating Frequently

Yes I did all that apparently the software Connect Fonts from extensive was the cause of doing that. Now I fixed by making less font folders (under 20) so now is ok.

Thank you

S

Sujata5EEB

Adobe Employee

Hi @alonsoreyes

Hope you're doing well !

Apologies for the inconvenience caused.

We are checking the issue locally meanwhile could you please update to the latest version i.e. 22.003.20263 and let us know if you are still facing the same issue.

Regards,

Sujata

A

alonsoreyesAuthor

Participating Frequently

Yes I fix it, apparently the software Connect Fonts from extensis was the cause of doing that. Now I fixed by making less font folders (under 20) so now is ok.

Thank you

S

Saurav_Bhatia17449508

Adobe Employee

Glad to know, issue is resolved.

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