Acrobat | Something went wrong

I am having the same issue. How do you fix this issue?

I’m switching off now till morning, hope someone can get it sorted in the meantime

Hi again now I had a TEAMS meeting with clients in Cape Town and I tried to share docs I sent on email with attachments, and again now 5 times I could not open the attachments. My question is how long I must pay fees and I constantly have this problem. I need someone to sort it out. I did get a little respite when I cleared all my Cash and temp files but it was one day only now its back while speaking to clients on TEAMS

To tag along here. I have a handful of customers with this same issue. They are running version 26.001.21677

Adobe is on the latest up date. This is happening on 5 different computers between 3 different locations

Hi Eric, 

Can ou also describe what has changed on your system (Update, Install...) to pin point a before this issue occurred and after? Make sure to run full back ups in case ou plan to reinstall anything. - No nothing has changed

Are you opening the PDFs from a network location or are they saved locally on your machine - From my saved docs on Laptop and from emails

What are the version numbers of Acrobat and your operating system installed on your - Cannot work this one out as the option is nowhere on my Acrobat maybe you can figure this one out

Adobe Acrobat Diagnostics What are the version numbers of Acrobat and your operating system installed on your machine

I tried but at age 68 not so clued up.

I tried following the videos but the HELP does not include the Diagnostic Tab is not there

so i tried to update and still do not know the version etc

Operating system

Can ou also describe what has changed on your system (Update, Install...) to pin point a before this issue occurred and after? Make sure to run full back ups in case ou plan to reinstall anything. 

Hi Dawid@5339,

Thank you for reaching out, and sorry for the trouble caused.

To help us investigate this issue further, please provide the following information:

• Are you opening the PDFs from a network location or are they saved locally on your machine?

• Please collect the logs for the workflow using the steps outlined here: Adobe Acrobat Diagnostics

• What are the version numbers of Acrobat and your operating system installed on your machine?

Let us know if you need any help.

Thanks,

Meenakshi