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bethy5EFE
Participant
November 22, 2021
Question

Acrobat standard 2020 offline installing no longer an option

  • November 22, 2021
  • 2 replies
  • 1793 views

All of a sudden my adobe decided to ask to connect to the internet, which i cannot for work-related reasons.

After being 2 hours chatting with different tech support people, they finally realized that the option to install offline is no-longer available.

I've been asked to call a 1-800 number and of course i'm waiting on the phone.

This is going to affect many people that need to install and use the product without connecting to the internet.

This topic has been closed for replies.

2 replies

T
Test Screen Name
Legend
November 24, 2021

You are right. It is no longer an option. Adobe planned it, it's not an accident. I don't say it's a good thing. 

    Amal.
    Amal.
    Legend
    November 23, 2021

    Hi Bethy 

     

    Hope you are doing well and sorry to hear that.

     

    Acrobat products automatically attempt to activate over the Internet. During activation, no personal information is transmitted. If your organization has computers that cannot be online for activation, IT administrators can set an offline exception using Adobe Customization Wizard. Learn more about IT resources.

     

    For more information please check the help page https://helpx.adobe.com/acrobat/faq-acrobat-2020.html

     

    Regards

    Amal

    B
    bethy5EFEAuthor
    Participant
    November 23, 2021
    I'm sorry but your "help" is not helpful at all.

    The first link takes me to:
    [cid:7e29df92-4441-4d3b-9c59-3ad272b7e5d0]

    So as a customer you expect me to search your HELP and figure out what to do on the forums, seriously?

    And then, the second link takes me to the FAQ?, seriously, the regular tech support was much more helpful than you.

    I'm sorry but I've been dealing with this for several days, and your response is not very professional.
      Amal.
      Amal.
      Legend
      November 24, 2021

      Hi there

       

      We are sorry for the trouble. You may check the help page https://helpx.adobe.com/acrobat/kb/unable-to-license-acrobat-dc-on-an-offline-machine.html and see if that works for you.

       

      Regards

      Amal

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