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michaelv30358267
michaelv30358267
Participant
December 8, 2016
Answered

Acrobat Standard DC download failed

  • December 8, 2016
  • 1 reply
  • 2947 views

Re: installing Adobe Standard Acrobat DC

First, installer said I already had functioning Acrobat program on machine and to remove it.  So I uninstalled the Acrobat DC I got on the free trial and tried to install Standard Acrobat DC download again.  Installer said it failed, try again (which I did), and then contact Adobe support.  Help?

This topic has been closed for replies.
Correct answer Meenakshi_Negi

Hi michaelv30358267,

Please try to download it from alternate browser and check if it works.

You can also try to install Acrobat DC trial and then convert it to full license version.

Refer the steps provided in this help link : Convert Acrobat Pro DC trial to a full license

Let us know how it goes.

Regards,

Meenakshi

1 reply

Meenakshi_Negi
Meenakshi_Negi
Legend
December 11, 2016

Hi michaelv30358267,

Please use cleaner tool Download Adobe Reader and Acrobat Cleaner Tool - Adobe Labs  if you are on Windows and restart your system.

Then try to install application from here: Download Pro or Standard versions of Acrobat DC, XI, or X

Let us know if you still experience any issue.

Regards,

Meenakshi

michaelv30358267
michaelv30358267Author
Participant
December 12, 2016

I used the Adobe Acrobat cleaner then began downloading Acrobat Standard DC.

On the requirements for Standard DC itsays Explorer and Firefox under browsers. I use Google Chrome as my browser. Will that work? The download failed. It said "Download error."

Help!

Michael Vernon

Meenakshi_Negi
Meenakshi_NegiCorrect answer
Legend
December 13, 2016

Hi michaelv30358267,

Please try to download it from alternate browser and check if it works.

You can also try to install Acrobat DC trial and then convert it to full license version.

Refer the steps provided in this help link : Convert Acrobat Pro DC trial to a full license

Let us know how it goes.

Regards,

Meenakshi

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