acrobat standard dc won't scan and freeze

can you show me how you did that?

Same Fujitsu scanner model here and exact same issue as OP...problem started last week. I'm not sure if its tied to an Acrobat update.

AnandSri, any path to resolution yet?

thank you.

Hi Jonhaynescpa,

I have sent you a private message, please check your email inbox.

Regards,

Anand Sri.

I was finally able to create the dump file.  Even though I have admin privileges on my workstation, I logged into my computer as admin and was able to select the proper scanner and everything worked fine.  Two things I noticed while I was logged into my computer as admin is; 1. when I opened adobe, it did not sign me in.  So maybe it has something to do with my account at Adobe.; 2. on the desktop icon while logged in as admin, I did not see the User Account Control Icon on the adobe icon like I do when I am logged in as myself.   What does this mean?  i have the UAC turned off.

When I try to create the dump file, it tells me access is denied.  I am logged in as administrator on my machine.  Also, I could not attempt some of the troubleshooting because it won't even let me select a scanner when I open Adobe.  I have made sure I am on the latest driver though.  It gives me no error message.  it just freezes and when I go to task manager, it says not responding.

Hi Jonhaynescpa,

Please refer to the steps in the following links

Troubleshooting tips for scanner issues when using Acrobat Link: https://helpx.adobe.com/acrobat/kb/troubleshoot-scanner-issues-acrobat.html

If the issue still persists, please provide following information to help us identify and resolve the issue:

- Acrobat dot version (Help> About Acrobat)

- Does this scanner works fine before for same or different combination of Acrobat and window

- Do you get any error message or crash? If crash, please share the crash logs of Acrobat.

Steps:

- Do the steps you are using to  scan

- When Acrobat crash, open Task manager

- Select Acrobat application

- Right click on Acrobat process and click create dump file

Please share this file using How to share a document link: https://forums.adobe.com/docs/DOC-7161

Regards,

Anand Sri.

Hi Jonhaynescpa,

As per the description above, the Acrobat Standard DC is freezing, Is that correct?

Please refer to the following link for troubleshooting steps: Troubleshoot Windows system errors, freezes | Adobe software Link: https://helpx.adobe.com/x-productkb/global/troubleshoot-system-errors-freezes-windows.html

Hope this helps, and keep us posted with the results.

Regards,

Anand Sri.