Acrobat Standard freezes for 3-4 minutes on startup

Question

Hi,when I launch Adobe Acrobat Standard, the application opens and is responsive for a few seconds. It then freezes completely and remains unresponsive for approximately 3-4 minutes, after which it unfreezes on its own and works normally for the rest of the session. How can I resolve this issue?The problem occurs both when I simply open the program without any specific PDF and when I open a random PDF, the behavior is always the same.Thank youAndrea

Anand Sri Bhattacharya · Answer

Hello @Andrea,I hope you are doing well, and thanks for reaching out. We're sorry for the trouble you had.Could you please share more details about the issue?Which operating system are you using? A) Windows 10, B) Windows 11, C) macOS.Which Acrobat Standard version/build is installed? Check from the Menu (Windows) | Acrobat (Mac) > Help > About Adobe Acrobat.Do you get any error message while the app freezes, and then start working after some time?Please close the Acrobat app and other Adobe apps, then restart the computer once. Launch Acrobat, and if it gives you an option to select/click on Menu items without freezing, then go to Menu (Windows) | Acrobat (Mac) > Help > Check for updates. Install any pending updates, and restart the computer.Also, ensure that the operating system installed is updated with the latest available updates. You can also try the suggestions from this Adobe article: https://adobe.ly/4pDSBXNPlease try the suggestions and let us know how it goes. Please reach out if you need any assistance.Regards,Anand Sri.

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