Acrobat Standard, not Acrobat Pro Continues to be Installed

Hi Qantas22590038w9pt, it seems like leftover files from Acrobat Standard are still causing issues. Even after using the cleanup tool, some hidden files or registry entries might remain. Try manually removing any leftover folders in Program Files and AppData before reinstalling Acrobat Pro, and make sure you’re signed in with the correct Adobe ID linked to your subscription.

Hi Qantas22590038w9pt, it sounds like your system is still picking up leftover files from the previous Acrobat Standard installation. Even after using the cleanup tool, sometimes registry entries or hidden files can cause this issue. I recommend fully uninstalling Acrobat again, then manually checking for leftover folders in Program Files and AppData, and removing them before reinstalling Acrobat Pro. Also, make sure you’re signing in with the same Adobe ID linked to your Pro subscription—sometimes the installer defaults to Standard if it detects past installations tied to that ID. Hopefully, this helps get Acrobat Pro installed correctly!

Hi Qantas22590038w9pt,

Thank you for reaching out, and sorry about the trouble caused.

Please try reinstalling Acrobat using the steps suggested below:

-Remove the application and run the cleaner tool (https://adobe.ly/4mDwSwo).
-Reboot the machine
-Install Adobe Acrobat from the following page: https://adobe.ly/3HsANgr.

Once done, launch the application and go to Menu > Help > About Adobe Acrobat. Share the screenshot of the pop-up window that appears to confirm the version installed.

Let us know how it goes.

Thanks,

Meenakshi