Participant

Answered

Acrobat Standard XI crashing shortly after launch

Forum|Forum|5 years ago
April 20, 2020
7 replies
25885 views

the issue started today, window 10 PCs, Adobe XI launches then closes within a few seconds.

Anyone else experienced this today? Wondering if its a Microsoft or Adobe update.

Correct answer Tom31669211cism

I tried everything else before I found this. This is the only fix that worked for me. It's also the easiest fix.

D

DAVID260466832hj8

Participant

I tried to repair Acrobat Pro XI, uninstall & re-install. I tried Update within the program, all of those 4-5 times.

I thought what do I have to lose. I installed the free Adobe Acrobat Reader on the same machine (don't forget to uncheck the McAfee stuff before you download) I kept Acrobat Pro XI as my default for .pdf.

I loaded a pdf file with the Acrobat Pro XI, modified it, rotated pages a few times and saved the file.

I did that several times. I left the file open and I ran some renads. 3 hours later the file had not closed.

Who would of thought that this would work!

ls_rbls

Community Expert

Would you mind clarifying which of the tips offered in this thread finally resolved the issue?

D

DAVID260466832hj8

Participant

I only loaded the free Acrobat Reader on the same Win 10 Pro machine as my
Acrobat Pro XI.
I made the Acrobat Pro XI my default program for .pdf files in Windows Apps
settings.
The crash problem went away. Nothing else worked.

CS-32

Participant

I had the same issue just now with Acrobat X. It consistently crashed after 20 seconds or so, which led me to wonder if it was some kind of network callout. Sure enough, I turned off my internet, opened it, and it didn't crash.

I checked with Wireshark. It appears Acrobat makes a callout to "acroipm.adobe.com" and immediately crashes afterward. After remapping this domain to 0.0.0.0 with my 'hosts' file, it works fine, even when online:

# stop Adobe Acrobat from crashing
0.0.0.0   acroipm.adobe.com

Note this is a fix for Acrobat X, but it may work for XI. Also, it's a little techy; so if you're uncomfortable editing your 'hosts' file, you may want to see if an alternative solution works instead.

Help on editing the 'hosts' file

K

Kavehs7

Participant

God send, thank you.

I

Incorrigible5EA9

Participant

I am curious about this issue as well. I have a few clients that are having that issue. All are on Win 10 Pro 20H2.. Will test and run in compatibilty mode for Windows 7 to see if it stops crashing. Will keep you updated.

I

Incorrigible5EA9

Participant

So after running Adobe Standard XI on the exact environment previously mentioned..

Environment:

Windows 10 Pro Version 20H2

I ended up Changing the compatibility mode to run in Windows 7 and it seems to have fixed the issue. I opened, edited, and saved multiple PDFs without it crashing.

Please Advise these changes and see if this has also helped for you all. Thanks!

R

RowdyGinger

Participant

thanks I tried this. Set to XP, seems to work.

ls_rbls

Community Expert

Hey guys,

Just checking if you were able to resolve this issue.

A few days ago three other users found a solution.

So please ignore my last replies in this thread and join the following discussion in the link below. It actually resolves the issue with an unconventional approach:

https://community.adobe.com/t5/acrobat/acrobat-xi-keeps-crashing/m-p/11072610#M252255

See if it helps.

M

MHaywoodTN

Participant

I had not seen this update ls_rbls so thank you for this link.

I am testing it now as this was still causing me some issues.

Many Thanks!

ls_rbls

Community Expert

You're welcome.

ls_rbls

Community Expert

HERE USE THIT TOOL: https://support.microsoft.com/en-us/help/947821/fix-windows-update-errors-by-using-the-dism-or-system-update-readiness

ls_rbls

Community Expert

Optional : https://www.microsoft.com/en-us/download/details.aspx?id=50034

ls_rbls

Community Expert

This question has been addressed and answered many times in the forums.

See my reply to another Acrobat XI user: https://community.adobe.com/t5/acrobat-reader/abode-pdf-reader-version-11-0-20-highlight-colour-issues/m-p/11061103?page=1#M65198

R

robsons1995Author

Participant

I appreciate there is a lot online about this already, but my question is if anyone else has recieved this error today. I am trying to find out why this happened, it may be easier to 'undo' the cause than fix the issue.
Not the best solution but if we are to move to the latest version this will need planned properly and tested with users and the various other third party addons we use with Adobe.

We are on the latest version of XI albeit its an old version! A reinstall and painful reconfig of our addons resolves the issues.

M

MHaywoodTN

Participant

I am also having this issue, all on Windows systems. It appears a Windows Update has caused this but I don't know which one.

Reader 11.0 has been stable for years and now is crashing on all my users systems.

Acrobat 11.0 is also crashing but not as often. The only thing I could do it install Reader DC and Acrobat is at least stable to preform some functions but not many.

R

robsons1995Author

Participant

We have taken a look at windows updates but none have applied within the last week, we have had office updates.

We found reinstalling XI fixed the issue but have several addons that then need reconfigured.

Strange that the issue appeared today.

Thanks for the reply.

M

MHaywoodTN

Participant

Robson1995 - I just checked 10 systems, all of them had KB4552152 & KB4549951 Installed on the 15th-16th.

This is leading me to think one of thses has caused the issue here.

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