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Participant
May 19, 2025
Question

Acrobat suddenly uses 22GB of RAM

  • May 19, 2025
  • 1 reply
  • 406 views

Hi,

Every couple of months, Acrobat goes screwy.  I'm using Acrobat 64-bit, all current updates are installed.

When it happens it slows my laptop  down for 10 mins - laptop only intermittently responsive, no taskbar, black screen coming and going.  Generally it seems very close to crashing.

This time, I did manage to open task manager and it showed that Acrobat was using 22GB of memory, even though I hadn’t had it open when the problem started.  I used task manager to close the Acrobat process and the laptop recovered back to normal.

Maybe Acrobat was going through some sort of update process, but that shouldn’t have caused it to use 22GB of memory and the problems I experienced.

I think maybe it was the updater running in the background – but it shouldn’t be using such a ridiculous amount of memory.

Has anyone else experienced this?  Is there a known cause and a solution?

Thanks

1 reply

creative explorer
Community Expert
Community Expert
May 19, 2025

@Paul33965511fner Yes. On a Mac though. One of the senior staff at the Apple store suggested to physically remove the 'Preferences' from my computer (I actually removed all of the preferences to my desktop (just in case). And uninstall Acrobat. And also use Adobe Cleaner to boot! Then restart the computer, go back to adobe.com, and re-install Acrobat. 

When I restart the computer, the ''Preferences' are re-created. And everything felt it was brand-new! 

m