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NIGEL32772948ti7e
Participant
April 19, 2025
Answered

Acrobat: unable to activate

  • April 19, 2025
  • 1 reply
  • 1133 views

Despite my having a monthly subscription for Acrobat, I am constantly prompted to activate/subscribe, spend yet more money for any type of operation I perform within Acrobat (organise, combine, etc.).

 

Please fix this - I am obviously paying for a below-standard product.

[Title renamed by Adobe moderator]

Correct answer AnandSri

Hello Nigel!

 

I hope you are doing well, and we apologize for the trouble you had.

 

Have you tried the suggestions shared by our community expert? We verified the Adobe ID (email) which you used to sign in to the community and see that you have an active subscription to Acrobat Pro. Please ensure that you have the latest version of Acrobat Pro 25.001.20458. Planned update, Apr 15, 2025. Check for any pending updates from the Menu > help > check for updates, install the updates, restart the app and the machine, and use any tool. For the latest build, see this article: https://adobe.ly/4iq758i

 

After signing out of Acrobat, reboot the machine. Launch Acrobat and sign in with your Adobe ID (email). You may also try the suggestions from this article: https://adobe.ly/4jBk1sN

 

If the issue persists, please use the Acrobat Cleaner tool to uninstall it completely, reboot the machine, and install Acrobat.

 

Let us know how it goes.

Thanks,

Anand Sri.

1 reply

creative explorer
Community Expert
creative explorerCommunity Expert
Community Expert
April 19, 2025

@NIGEL32772948ti7e honestly, I think, and quite possibly having both a trial version and the paid version installed on your computer is causing this conflict. To resolve this, the first step would be to completely uninstall both the trial and the paid versions of Adobe Acrobat from your system. Once uninstalled, restart your computer. After the restart, go to the official Adobe website (adobe.com), log in with your Adobe account credentials, and download and install the paid version of Acrobat that aligns with your subscription. This clean installation should help the system recognize your active subscription and eliminate those persistent prompts, allowing you to use the features you're paying for without further interruption.

m
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NIGEL32772948ti7eAuthor
Participant
April 19, 2025

I only have the pro version installed

AnandSri
Community Manager
AnandSriCommunity ManagerCorrect answer
Community Manager
April 20, 2025

Hello Nigel!

 

I hope you are doing well, and we apologize for the trouble you had.

 

Have you tried the suggestions shared by our community expert? We verified the Adobe ID (email) which you used to sign in to the community and see that you have an active subscription to Acrobat Pro. Please ensure that you have the latest version of Acrobat Pro 25.001.20458. Planned update, Apr 15, 2025. Check for any pending updates from the Menu > help > check for updates, install the updates, restart the app and the machine, and use any tool. For the latest build, see this article: https://adobe.ly/4iq758i

 

After signing out of Acrobat, reboot the machine. Launch Acrobat and sign in with your Adobe ID (email). You may also try the suggestions from this article: https://adobe.ly/4jBk1sN

 

If the issue persists, please use the Acrobat Cleaner tool to uninstall it completely, reboot the machine, and install Acrobat.

 

Let us know how it goes.

Thanks,

Anand Sri.

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