Participant

Question

Acrobat - Unable To Print [macOS14 Sonoma]

Forum|Forum|2 years ago
August 2, 2023
14 replies
18841 views

I'm running Acrobat Pro ver. 2023.003.20244 on a MacBook Pro with an M2 running macOS Sonoma Ver. 14.0 beta 4, and for the last few weeks I've had this issue of unable to print any PDFs from Acrobat Pro. Everytime I try, I get these error messages: "The document could not be printed, kindly use our help page to troubleshoot", then "There were no pages selected to print." (Screenshots attached). I install the app through Creative Cloud, not the App Store. I've tried uninstalling the app, then re-installing it. I've updated the drivers for my printers (Epson WF-7840 and a Xerox WorkCentre 6515)...none of this works. Any suggestions on what I could do to fix this? My only work-around has been to load all my PDFs in Edge and print from there, which works, but I'd much rather just do all my work in one app.

[Subject edited to include macOS14 Sonoma]

This topic has been closed for replies.

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AnthonyToglife

Participating Frequently

I hadn't printed from Adobe since I unwillingly had my Mac updated to Sonoma (folks at the Genius Bar updated even though I explicitly told them not to, but I digress). Just tried to print today and got the error. I was thinking it was just the PDF doc itself since I just grabbed it from a website today. I attempted to print an older PDF I had saved and received the same error.

I uninstalled and reinstalled Acrobat and that fixed the problem. What's interesting is that even though I checked for updates and it said everything was up to date, Acrobat looks different after I reinstalled it. What's also interesting is that it now opens Distiller when printing, it never used to do that, at least not as visibly as it does now. My Acrobat version is now 2023.008.2055 and I'm on Sonoma 14.0.

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HGDC

Inspiring

Go to System Settings under the Apple icon. Find Privacy & Security and then Full Disk Access – make sure your Acrobat has full disk access (toggle showing green). If it is not there, add it by clicking the plus sign at the bottom of the window. Then add the Distiller to the list which is within the Acrobat DC folder. It should stop Distiller from asking for disk access every time you want to print (therefore making it invisible).

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AnthonyToglife

Participating Frequently

I'll keep this in mind. At the moment the Distiller app opened but it opens in the "background" sort of, meaning the icon shows in the dock but no screen actually pops up. Prior to reinstalling, the icon never showed in the dock. I'm a stickler on giving apps full access for things they shouldn't need full access for, so I'll keep things as is for now since the process is still fairly seamless at the moment.

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Kamil-demografik

Participating Frequently

Unfortunately, subsequent updates did not change anything for the better.
For me, printing to an image is disabled and I cannot change it because AR informs me that in MacOS14 Beta (Sonoma) it is not possible to print other than to an image.
The problem is that I don't have the Beta version... but the current version of Sonoma 14.3 and the latest AR version!
What should I do? Help!
No tips found here so far, still don't work!

tonyv95639556

Participant

Exactly the same for me, I'm having to export to word to print all my pdf documents. All other files print fine. No one seems to have a solution. Really fustration.

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peter333

Participant

Uninstall. Reinstall. Problem solved.

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Romain327986026fvb

Participant

Not for me...

mariahweyne

Inspiring

Try these settings.

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Romain327986026fvb

Participant

Same issue here. Sonama update with Acrobat Pro on Mac OS X. When I try to print a PDF file from Acrobat to my Canon printer, the Distiller app opens (don't know why). Then it crashes and shows the error modal : "Impossible to create a PDF file". I don't know why Distiller opened. I don't know why it tells me "create a PDF file" while I'm trying to Print.
So, the only solution from now is to stop using Acrobat, and printing from browser.

Flagrant Design

Participant

Bonjour
Impossible d'imprimer à partir d'Acrobat Pro 2023 sur mes 2 imprimantes EPSON SC-P700 et Brother DCP avec le nouvel OSX 14 "Sonoma".
Mes 2 imprimantes sont bien actives. Je peux imprimer à partir d'autres applications tel que de Illustrator, Word, mais dans Acrobat Pro, le lien entre de le Centre d'impression et mon application Acrobat ne se fait pas, suite à la mise a jour de Mac OS X 14.
SOS - SOS Merci

[moderator merged this with similar request]

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MICHEL32799991azmq

Participant

Pareil ! Impossible d'imprimer avec le nouvel OS Sonoma

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HGDC

Inspiring

It looks like reinstalling Acrobat solves the problem. It did it for me.

mattijsc57176197

Participant

Same problem since upgrade to Sonoma: Distiller generates an error.

Reinstalling Acrobat didn't solve the problem here 😕😕

Only way to print the documents is opening the "advanced" menu in the print dialog and select "print as image"...

H

HGDC

Inspiring

I am not sure where the 'distiller' fits into this problem. Are you trying to convert postscript files to PDF? The post was about printing from Acrobat to a physical printer.

H

HGDC

Inspiring

Same problem. It is definitely a Sonoma/Acrobat issue.

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AH32629827qxlz

Participant

Same problem. Since I downloaded Sonoma (final version) nothing prints in Adobe Acrobat Pro DC. I get the same error message.

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nara__

Participant

I'm the same over here. I print trought Google Chrome, but it would be nice if they give it a solution.

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Aimee32597443mfv5

Participant

I just updated to Sonoma 14.0 and am having the same issue "There were no pages selectd to print." Did you find any solutions other than exporting as an image and printing that way?

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