Acrobat - Unable To Print [macOS14 Sonoma]

Forum|Forum|2 years ago
August 2, 2023
14 replies
18841 views

I'm running Acrobat Pro ver. 2023.003.20244 on a MacBook Pro with an M2 running macOS Sonoma Ver. 14.0 beta 4, and for the last few weeks I've had this issue of unable to print any PDFs from Acrobat Pro. Everytime I try, I get these error messages: "The document could not be printed, kindly use our help page to troubleshoot", then "There were no pages selected to print." (Screenshots attached). I install the app through Creative Cloud, not the App Store. I've tried uninstalling the app, then re-installing it. I've updated the drivers for my printers (Epson WF-7840 and a Xerox WorkCentre 6515)...none of this works. Any suggestions on what I could do to fix this? My only work-around has been to load all my PDFs in Edge and print from there, which works, but I'd much rather just do all my work in one app.

[Subject edited to include macOS14 Sonoma]

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V

Vink325224145fpi

Participant

For several weeks now same problem not being able to print with adobe pro from MacBook.

Message : not able to create a pdf, after this it gets stuck in Adobe distiller.

Luke Jennings3

Community Expert

If I understand correctly, you want to print a pdf to postscript and distill to a new pdf, is this correct? If so, may I ask why you are using this workflow? there may be better options.

H

HGDC

Inspiring

No, we are just trying to print a PDF document. In my case, I am trying to print my Adobe CC invoice for my accounts with HP LaserJet. It looks like Apple OS Sonoma/Acrobat printing is not working.

C

Casey Sicher-Ford

Participant

SAME Thing happening to me.

B

Brycesteiner

Inspiring

I would guess that Acrobat has not been tested or certified for the beta OS. Since the Mac print engine of CUPS has changed a bit, that might be why..