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Acrobat - unable to share PDF

Forum|Forum|4 days ago
May 20, 2026
2 replies
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Hi. I can’t seem to find an answer to this so hoping someone can help with the error I’m having in Acrobat.

I have a PDF that I’m trying to share using the ‘Share’ button at the top.

When I clicked on ‘get a link’ I get the following message.

‘Unable to share’
We weren’t able to share your file. Please try again later’

I’ve been trying to make this work for a few days, but still get the same message.
I have the latest version of Acrobat and have updated the OS without luck.

Hope someone can help!

Correct answer Anand Sri Bhattacharya

@paulh50247170 Thank you for sharing the detailed information.

Could you please try resetting the app preferences and restarting the machine? To reset the Preferences, please check this article:

Also, for testing purposes, turn off the security settings of Acrobat from Menu > Preferences > Security Enhanced > Uncheck the Protected mode at startup and Enhanced security > Click OK, restart the app and try the workflow.

Please enable the security settings after the test.

Let us know how it goes.

Regards,

Anand Sri.

paulh50247170Author

Participant

Hi Anand.

Some answers to your questions...

I already have the latest version of the software installed.

It is happening with all PDFs.
I am on a Mac. Version 15.7.7.
It’s a personal machine.
It seems to work fine when I share on the web version. Not ideal to do this every time though.
Screenshot attached with the error message

Anand Sri Bhattacharya

Correct answer

Community Manager

@paulh50247170 Thank you for sharing the detailed information.

Could you please try resetting the app preferences and restarting the machine? To reset the Preferences, please check this article:

Also, for testing purposes, turn off the security settings of Acrobat from Menu > Preferences > Security Enhanced > Uncheck the Protected mode at startup and Enhanced security > Click OK, restart the app and try the workflow.

Please enable the security settings after the test.

Let us know how it goes.

Regards,

Anand Sri.

paulh50247170Author

Participant

Hi Anand.

I tried both of the suggestions in your previous email.

Resetting the app preferences made no difference, but turning off the security settings did allow me to share a link to the PDF.

Problem solved.

Thankyou

Anand Sri Bhattacharya

Community Manager

Hello @paulh50247170,

I hope you are doing well, and thank you for reaching out. We're sorry for the trouble you had with the app.

Please ensure you have the latest version of Acrobat installed on the machine: Version: 26.001.21563. Planned update, May 18, 2026. Check for any pending updates by navigating to Menu > Help> Check for Updates. Install the updates, restart the app and the machine, and try again.

Is it happening with all the PDFs, or with a specific PDF? Are you on a Mac or Windows machine, and what is the version? Can you please share a screenshot of the error message as well?

Navigate to Acrobat Home > Files > Under shared by you. Check if the file was already shared in previous attempts.

Go to https://adobe.ly/4dBhUnw

Sign in with the same Adobe ID. Upload the PDF manually under Documents. Select the file> click Get link.

Is it an IT-managed machine with restrictions, or a personal machine? If you're signed in with an enterprise/work ID, your organisation may block public link sharing. This can prevent “Get a link” from working.

Try with a different file, and let us know how it goes.

Regards,

Anand Sri.

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