Acrobat Update Fail - Error 1636

Question

I own Adobe Acrobat Pro 2020 and ever since I updated my Mac OS, Acrobat has given me trouble. It will randomly close the application, images look distorted as I scroll through pages and I can no longer print any documents (get a message saying no pages were selected to print). I even tried to open up a PDF in Photoshop, but it won't open in Photoshop and I get an error message saying ICC profile description is invalid.

I tried to manually update to the newest version 20.005.30539, but it freezes when it gets to the end. Can anyone please help. I use Adobe EVERY DAY for teaching.

Amal. · Answer

Hi LeahRich73

Hope you are doing well and thanks for reaching out.

Please try to remove the application using the Acrobat cleaner tool https://adobe.ly/429HyK3, reboot the computer and reinstall the application using the link https://adobe.ly/3Hvejrq and check.

Note: Got your issue resolved? Please label the response as 'Correct Answer' to help your fellow community members find a solution to similar problems.

~Amal

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