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S.Vivekanantha Rajeswaran
Participant
May 29, 2025
Question

Acrobat Update Fails on macOS While Installing 25.001.2047x Optional Update – Apr 28, 2025

  • May 29, 2025
  • 4 replies
  • 306 views

Hi Team,

In our environment, we encountered an issue while updating Adobe Acrobat DC to version 25.001.2047x (Optional Update, Apr 28, 2025). The update fails on certain macOS machines.

We analyzed a few sample machines and observed the following (note: this may not cover all possible base versions):

Successful Updates (Sample):

  • 25.001.20438

  • 25.001.20467

  • 24.004.20272

Failed Updates (Sample):

  • 24.005.20400

  • 24.005.20320

We primarily used the Terminal for the installation. On machines where the update failed, we also attempted installation via the standalone installer, but that too was unsuccessful.

While using the installer, it prompted us to select the Adobe Acrobat application. However, even though the app was visible in Finder, it was not selectable, which resulted in the installation failing.
Additionally, we attempted the troubleshooting steps suggested for error code 105 , but the issue still persists.
We’ve attached some sample logs and screenshots for your reference.

Looking forward to your quick assistance.
Thank you.

log trace :
2025-05-12 12:01:34+05:30 test_mac package_script_service[7534]: ./preinstall: 2025-05-12 12:01:34.626 AcroPatchInstall[7566:4208683] [1201]:: url for temp-file: /var/folders/zz/zyxvpxvq6csfxvn_n0000000000000/T/TempFileForLangPack.pdf
2025-05-12 12:01:34+05:30 test_mac package_script_service[7534]: ./preinstall: 2025-05-12 12:01:34.743 AcroPatchInstall[7566:4208683] [1202]:1: Removing item at path {/var/folders/zz/zyxvpxvq6csfxvn_n0000000000000/T/TempFileForLangPack.pdf}
2025-05-12 12:01:34+05:30 test_mac package_script_service[7534]: ./preinstall: 2025-05-12 12:01:34.744 AcroPatchInstall[7566:4208683] Number of editors received: [3]
2025-05-12 12:01:34+05:30 test_mac package_script_service[7534]: ./preinstall: 2025-05-12 12:01:34.745 AcroPatchInstall[7566:4208683] Checking [file:///System/Applications/Preview.app/] to see if it is a valid target app.
2025-05-12 12:01:34+05:30 test_mac package_script_service[7534]: ./preinstall: 2025-05-12 12:01:34.759 AcroPatchInstall[7566:4208683] Checking [file:///Applications/Adobe%20Acrobat%20DC/Adobe%20Acrobat.app/] to see if it is a valid target app.
2025-05-12 12:01:34+05:30 test_mac package_script_service[7534]: ./preinstall: 2025-05-12 12:01:34.760 AcroPatchInstall[7566:4208683] Checking [file:///System/Applications/Utilities/ColorSync%20Utility.app/] to see if it is a valid target app.
2025-05-12 12:01:34+05:30 test_mac package_script_service[7534]: ./preinstall: 2025-05-12 12:01:34.778 AcroPatchInstall[7566:4208683] AcroPatchInstall:ERROR: Could not find a valid application to patch. Installation failure.
2025-05-12 12:01:34+05:30 test_mac package_script_service[7534]: ./preinstall: ERROR: Preinstall exited with error code 105.
2025-05-12 12:01:34+05:30 test_mac package_script_service[7534]: PackageKit: Hosted team responsible for script has been cleared.
2025-05-12 12:01:34+05:30 test_mac package_script_service[7534]: Responsibility set back to self.
2025-05-12 12:01:34+05:30 test_mac install_monitor[7533]: Re-included: /Applications, /Library, /System, /bin, /private, /sbin, /usr
2025-05-12 12:01:35+05:30 test_mac installd[6984]: PackageKit: releasing backupd
2025-05-12 12:01:35+05:30 test_mac installd[6984]: PackageKit: allow user idle system sleep
2025-05-12 12:01:35+05:30 test_mac installd[6984]: PackageKit: Install Failed: Error Domain=PKInstallErrorDomain Code=112 "An error occurred while running scripts from the package “AcrobatDCUpd2500120476.pkg”." UserInfo={NSFilePath=./preinstall, NSURL=file://localhost/Volumes/AcrobatDCUpd2500120476/AcrobatDCUpd2500120476.pkg#payload.pkg, PKInstallPackageIdentifier=com.adobe.acrobat.AcrobatDCUpd2500120476, NSLocalizedDescription=An error occurred while running scripts from the package “AcrobatDCUpd2500120476.pkg”.} {
NSFilePath = "./preinstall";
NSLocalizedDescription = "An error occurred while running scripts from the package \U201cAcrobatDCUpd2500120476.pkg\U201d.";
NSURL = "file://localhost/Volumes/AcrobatDCUpd2500120476/AcrobatDCUpd2500120476.pkg#payload.pkg";
PKInstallPackageIdentifier = "com.adobe.acrobat.AcrobatDCUpd2500120476";
}

4 replies

curt_3529
Participant
September 17, 2026

Here’s another error, I encountered this while using Migration Assistent from MacBook Pro M4 to M5, log out of Adobe/ Sign out and delete if you want, Migration Assistent is not a very smart program, they will just copy over any bad code or error or broken Adobe files and Adobe will not work on the M5.  I called AppleCare Support 7 times, they could not figure it out, I am no computer expert  at all, I just deleted the set up on the M5 and start over again the Migration Assistent with the Adobe signed out in Creative Cloud. The Adobe Unistaller crashed on the M5 so don’t go that route, keep it simple and just start over again setting up your new computer with Adobe signed out on the old computer.  Error code 20400, you can try calling AppleSupport, but they were no help at all and wasted my time. 

Meenakshi Negi
Community Manager
Meenakshi NegiCommunity Manager
Community Manager
September 18, 2026

Hi curt_3529,


Thank you for reaching out, and sorry to hear about your experience.

Please let us know if you are still experiencing issues in installing Acrobat on the new machine. 

Let us know if we can of any help.


Thanks,

Meenakshi

curt_3529
Participant
September 18, 2026

I tried calling AppleCare, logged 7 tickets for support, no joy.  I figured it out, you need to close and log out of all Adobe apps, before using Migration Assistent , if you don’t, you have to delete the OS on the new machine and start over again to prevent the corrupt programming from transferring. Adobe still needs a lot of new programming to prevent events like this in the future. 

Meenakshi_Negi
Meenakshi_Negi
Legend
May 29, 2025

Hi S.Vivekanantha Rajeswaran,

 

Thank you for reaching out, and sorry about the trouble caused.

 

Please let us know if you get any error message when trying to update using the standalone version. Once the application is installed to the latest version, try installing the optional update manually from this page: https://adobe.ly/4mBwtez. 

 

Please confirm if you have already tried the troubleshooting steps suggested in the following help document: https://adobe.ly/3HtDspG. If not, please try.

 

If the above suggestion does not help, please share the Mac OS version on the machine. We might need logs to investigate the behavior further. Thank you for sharing the log trace in advance.

 

Thanks,

Meenakshi

 

 

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