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Acrobat update has messed up the Enfocus PitStop functionality.

Forum|Forum|2 years ago
January 12, 2024
5 replies
5198 views

Yes another Acrobat update has messed up the Enfocus PitStop functionality. The latest Acrobat update (Jan 2024) Has messed up PitStop once again. You can not edit any text the entire screen goes white or dark depending how the preferences are set. VERY VERY frustrating.

Guys can you play nice together nicely?

Enfocus if your out here please fix as soon as possible!

General troubleshooting

This topic has been closed for replies.

Correct answer jane-e

@defaultd6pilhb7g74z

Can you show a screenshot of your Acrobat interface? A video of the screen going white or dark when you edit text would be helpful.

Bugs can be reported to the Acrobat team here: https://acrobat.uservoice.com/

Jane

@defaultd6pilhb7g74z

Bugs can be reported to the Acrobat team here: https://acrobat.uservoice.com/
By @jane-e

Report the bug to the link I gave yesterday and kglad repeated.

Jane

G

garyatpopcorn

Participant

Same issue with Mac/Pitstop/Adobe.

i found you can sometimes use acrobat to edit the text but I know going back and forth is annoying.

mine started doing it when I edit the color of a off too.

i think there trying to eliminate Enfocus-Pitstop...

but I need it and don't know what to do...

I really hope there's an updated fix soon and it continue to eliminate features.

Abambo

Community Expert

i think there trying to eliminate Enfocus-Pitstop...

By @garyatpopcorn

Don't spread conspiracy theories. When using Pitstop, you need to disable automatic updates in Acrobat and you need to wait for Enfocus to clear the version for their product before updating.

Contact Adobe customer service for getting access to a prior version of Acrobat.

ABAMBO | Hard- and Software Engineer | Photographer

F

Felix34900038bc3i

Participant

Sorry, ich kämpfe auch damit. Vor paar Tagen war endlich ein Adobe-Update da. Die Vorfreude war groß, aber keider,... nichts hat soch geändert.

Bei mir sind sämtliche Versuche mit diversen Alten Versionen etc. fehlgeschlagen. Ich hoffe die bekommen das bald hin, weil so ist es einfach nur unmöglich!

ADOBE kommt bitte endlich in die Gänge!!!!

R

Roman34706696bzqc

Participant

Enfocus says - Go to a later Version of Acrobat. But this is not possible 😞

ADOBE - Please make it possible! There is no life without Pitstop.

Abambo

Community Expert

Contact Adobe customer care. They can make available a link to a prior version of Acrobat. Adobe customer care can be contacted by beginning a secure chat session at https://helpx.adobe.com/contact.html?rghtup=autoOpen. Pop-up blockers need to be disabled, you need to accept cookies! If the chat window fails to open, or is non-responsive, use a different device and/or browser to start the interaction.

For support via Twitter:
https://twitter.com/AdobeCare

(see also here: https://community.adobe.com/t5/creative-cloud-services/how-to-contact-adobe-support/td-p/11875703 or here
https://community.adobe.com/t5/account-payment-plan/how-to-contact-adobe-support/td-p/11843852)

Important: Adobe does NOT contact you unsolicited by e-mail or direct message. If you get contacted by direct message from a person, claiming to be an Adobe employee, look at that profile and check if they bear the “Adobe Employee” marking under their name. Adobe support does not use Skype to give you support.
If in doubt, ask the forum.

ABAMBO | Hard- and Software Engineer | Photographer

kglad

Community Expert

@defaultd6pilhb7g74z

to report bugs or ideas or wishes to adobe: for applicable apps, use https://helpx.adobe.com/ie/x-productkb/global/how-to-user-voice.html

for createive cloud assets:

bugs, https://community.adobe.com/t5/adobe-collaboration-experiences/ct-p/ct-adobe-collaboration-experienc...

requests, https://community.adobe.com/t5/adobe-collaboration-experiences/ct-p/ct-adobe-collaboration-experienc...

for others, use https://www.adobe.com/products/wishform.html

if neither show a place to report the issue, just leave it here. that's the best you can do.

jane-e

Community Expert

@defaultd6pilhb7g74z

One possibility is that you are using the New Experience. Try turning it off to see if it helps:

Steps to enable [and disable] the new experience

To enable the new experience, go to View > Enable new Acrobat and click Restart.
To disable the new experience,
- Windows: Click the hamburger menu ( 3 lines ) at the upper left corner and choose Disable new Acrobat.
- macOS: Go to View > Disable new Acrobat.

Details about the New Experience here:

https://helpx.adobe.com/acrobat/using/new-acrobat-experience.html

I've moved your post from Creative Cloud Desktop to the Adobe Acrobat forum for you.

Here are the pages from Enfocus for Contact and Support if you need them after disabling the New Experience:

https://www.enfocus.com/en/contact

https://www.enfocus.com/en/pitstop-pro/support

Jane