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defaultqo50gv2lteq5
Participant
January 26, 2024
Question

Acrobat Update Jan 2024 - Pulldown Form Field Disappears

  • January 26, 2024
  • 1 reply
  • 460 views

So this evening I open Acrobat to fill in a form that has been working fine for a while.

Acrobat announces it is going to restart to finsh an update.

When've completed the form, I send it for signature to find that the send to signature process has changed.

Worse of all, when the document is uploaded for signture, a pulldown form filed just dissapears. 

What has chnaged, and why have Adobe seemingly emoved pulldown form fields from the doc siganture service, when they work fine when the updates are told to go away & Acrobat is reverted to the 'old' layout?

An hour I wasted tonight on this update! 

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    1 reply

    Amal.
    Community Manager
    Amal.Community Manager
    Community Manager
    January 29, 2024

    Hi @defaultqo50gv2lteq5

     

    Hope you are doing well and thanks for reaching out.

     

    This shouldn't have happened, Would you mind sharing the screens recording of the steps and issue for more clarity?

     

    What is the version of the Acrobat DC you are using? To check the version go to Help > About Acrobat and make sure you have the recent version 23.08.20470 installed. Go to Help > Check for updates and reboot the computer once.
     
    Also try to repair the installation from the help menu (Win Only) and see if that works.
     
    Please try to reset the Acrobat preferences as described here https://adobe.ly/42gb4xA and check.

     

    ~Amal

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