Acrobat Using Virtual Memory and Crashing

Hi @Keith Wing, 

I'm following up to see if you are still experiencing this issue or if it is no longer reproducible on your machine. 

If the issue is still reproducible, could you try installing the latest update available: https://adobe.ly/4pa68W6

If the issue is still reproducible, kindly help us with diagnostic and crash logs:

Diagnostic logs:

Run the Adobe Diagnostic Utility

1. Download the utility from this link: https://adobe.ly/4nqkAbE
2. Open the tool and click Start Diagnostics.
3. Ensure Advanced Logging is enabled.
4. Launch Acrobat and reproduce the crash or freeze (open the “What’s New” window).
5. Once the issue occurs, return to the utility and click Stop Monitoring.
6. Copy the Log ID shown and share it with us here.

Crash logs:

Collect Crash Logs.

If Acrobat is crashing (and not just freezing), we also need crash logs:

• Instructions: https://adobe.ly/44afCIz
• Once collected, upload the logs to any cloud drive (e.g., OneDrive, Google Drive, Dropbox) and share the link with us.

Hi Keith Wing,

Thank you for teaching out, and sorry about the trouble caused.

Please try the troubleshooting steps suggested in the following help document: https://adobe.ly/45nIptQ. 

Ensure that you have the latest application update installed. To learn about the latest updates available, refer to the following help page: https://adobe.ly/4lwEGPz. 

Try reinstalling the application using the following steps:
-Remove the application and run the cleaner tool (https://adobe.ly/4oG8rQu).
-Reboot the machine
-Install Adobe Acrobat from the following page: https://adobe.ly/4lwd2C3;

If the issue still occurs, collect the crash logs using the diagnostic tool and share the log ID with us.

Thanks,

Meenakshi