Participating Frequently

Question

Acrobat webpage Pdfs do not save images

Forum|Forum|2 months ago
June 9, 2026
13 replies
75 views

I’ve noticed this for a few months, but reached my breaking point now, Acrobat has this weird bug where pretty much, if a webpage more than 2 or 3 images, then it does not save the images and produces “general error” messages without explaining. I have not been able to figure out how to fix this or what is causing it, but it’s getting annoying. I included a Wikipedia page with a lot of images to illustrate. The version is 2026.001.21651, it’s a recent update but it’s been doing since about March? The steps to replicate are to “Create” then “Web Page” then put in the URL and then the “Create” button.

Indy+SAuthor

Participating Frequently

I will Laos bring up as an aside that I’ve noticed that Classic mode does not take the colors from a Wikipedia page with listings that use it while Enhanced will, but again it just puts it in a portrait format without the ability to add info like page numbers.

Screen Recording 2026-07-25 at 10.39.14 AM.mov

Meenakshi0101

Community Manager

Hi Indy+S,

Thank you for the details.

Could you please share the link to the Wikipedia page you are converting to PDF? We are just trying to replicate the behaviour. This will help to us compare the difference.

Thanks,

Meenakshi.

Indy+SAuthor

Participating Frequently

It’s https://en.wikipedia.org/wiki/List_of_dictionaries_by_number_of_words

Also will add this one https://en.wikipedia.org/wiki/Marvel_Omnibus and https://en.wikipedia.org/wiki/List_of_fictional_elements,_materials,_isotopes_and_subatomic_particles and https://en.wikipedia.org/wiki/List_of_Big_Mouth_episodes, as they all have similar problems where the lines for cells are missing.

Indy+SAuthor

Participating Frequently

As an update, I tried using Enhanced instead of Classic, and it did save all the images on a Wikipedia page, though it scrunched everything into the middle of the page which is not ideal.

Screen Recording 2026-07-16 at 6.38.45 PM.mov

Meenakshi0101

Community Manager

Hi Indy+S,

Thank you for the information and the video.

We will get this reviewed as well and update you once we have more information.

Thanks,

Meenakshi

Meenakshi0101

Community Manager

Hi Indy+S,

Thank you for reaching out and reporting this behaviour.

Please confirm if the issue occurs when creating PDF from a webpage from any browser or a particualr browser. It would be really helpful if you can share the screenshot recording showing all the steps used.

We will share all the information with the team for further investigation.

Let us know if you need any help or have questions.

Thanks,

Meenakshi

Indy+SAuthor

Participating Frequently

It’s not on any particular browser, it’s with the Acrobat desktop app itself. Attached is a screen capture video, and it also froze while doing with another Wikipedia page.

Screen Recording 2026-06-09 at 5.25.28 PM.mov

T

Tariq Ahmad Dar

Community Manager

Hi @Indy+S,

Thanks for sharing the video and additional information, this is helpful.
@Meenakshi0101 - will have this checked internally with the product team.

Thank you for your patience and support.

~Tariq

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