Acrobat will not launch

Hi Michael!

Thank you for reaching out and sorry for the trouble.

Please try the troubleshooting steps suggested for this error message in the following help document: https://helpx.adobe.com/acrobat/kb/troubleshoot-activation.html#error-opening-acrobat-mac. 

If the issue still occurs and you have installed the application from the Creative Cloud desktop application, run the cleaner tool (https://helpx.adobe.com/creative-cloud/kb/cc-cleaner-tool-installation-problems.html) to remove the application.

Reboot the machine and then install the Acrobat from this link: https://helpx.adobe.com/download-install/kb/download-install-acrobat-subscription.html. 

Let us know how it goes.

Thanks,

Meenakshi

For licensing issues, it's usually best to get in touch with Adobe's Customer Support. We don't have much information about how licensing works. Adobe's staff will know about htat, and will very likley recognize this message and point you in the right direction.