Acrobat will not print to grayscale

Forum|Forum|2 years ago
April 11, 2023
1 reply
1306 views

Hello all. I have run into an interesting problem. I recently changed work computers and redownloaded Adobe Acrobat. It no longer allows for a grayscale printing of documents. I have to print many documents that do not need to be in color, so I use this feature quite often. Has anyone else experienced this? Any ideas on how to correct this error?

I am attaching two screenshots of this both with the "print in grayscale" check block both checked and unchecked so you can see what I am talking about.

K

Keith LaudermilchAuthor

Participant

I should add that I realized today that I can print in grayscale if I print the document through the Acrobat extension on Google Chrome. However, I cannot print in grayscale if I print using the Adobe Acrobat Pro app on the computer.

R

ReconBurrito

Participant

To fix this issue you need to uninstall the 64bit version and install the 32bit version.

I had the same exact problem and the answer was in the depths of github. ❤️

AnandSri

Community Manager

Hello Keith!

I hope you are doing well, and thanks for reaching out.

Please ensure you have the latest version of Acrobat installed on the machine: 25.001.2047x. Optional update, Apr 28, 2025. Check for any pending updates from the Menu > help > check for updates, install the updates, restart the app and the machine, and try again. For more information, see this: https://adobe.ly/437PqOc

Also, ensure you have the latest printer driver and firmware installed, along with OS updates. You may also try the suggestions from the following article: https://adobe.ly/4lT8uqL

Let us know how it goes with the current version of the Acrobat you have.

Thanks,

Anand Sri.

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