acrobat window disappears when using external monitor

This is happening to me as well. I have to completly close all my Adobe tabs and windows to recover my Adobe screen after connecting ro external monitor. This is the only program doing this and it is wasting alot of my time having to restart and pull files over and over as I move from meeting to office again and again. This seems to have become a major problem after Adobe got on the AI band wagon that is also cumbesom and a hinderence ones ability to accomplish tasks at work. 

This has been happening to me too! I've deleted & re-downloaded the app and it's still happening. It only happens when either one or both external monitors are connected, it doesn't happen when any external monitor isn't connected.I am assuming that it has something to do with the connection but I've tried disconnecting everything

several times 😞

I have the same problem. ONly ever hapens with Aodeb. This app really sucks TBH

Hi @Mukatrin 

Sorry to hear about the trouble caused.

You have mentioned disconnecting the other monitor, or when the computer goes into sleep mode, Acrobat doesn't show up, even the icon available in the doc. This, moreover, looks like a dual monitor display issue, not application specific.

After disconnecting the extra monitor or closing it, you should be able to see all the apps on the primary screen. Other than Acrobat Pro, did you experience this problem with any other app opened on the second monitor?

If not, then try a couple of things to see if that helps:

1- Update the Drivers manually 

2- Do a clean install of Acrobat on your machine. 

Run this cleaner tool to remove the existing installer and application’s file traces:

https://www.adobe.com/devnet-docs/acrobatetk/tools/Labs/cleaner.html

Download the Acrobat installer from here:

https://helpx.adobe.com/acrobat/kb/acrobat-dc-downloads.html

Thanks,

Akanchha