Participant

Answered

Acrobat Window is cut off

Forum|Forum|7 years ago
April 4, 2018
17 replies
85472 views

When I open up a PDF in Acrobat, the toolbar gets cut off and I can't minimize or close the window from the top. Is there any way to fix the issue?

General troubleshooting

Correct answer Frank9482

Win+Ctrl+Shif+B fixed the same problem.

Thank you!

Show previous replies

ls_rbls

Community Expert

Hello,

I am thinking that maybe checking if your Windows 10 is defaulted from "Tablet Mode" to "Desktop Mode" will do the trick.

ls_rbls

Community Expert

In that case, then also assuming, that the problem also manifests through older versions of windows or other operating systems of Mac users then what happens if the following settings are modified following the slides below:

And also

ls_rbls

Community Expert

Assuming that this issue is manifested in Windows 10 computers only, would it help if you change the MODE settings in the control panel from Tablet Mode to Desktop Mode, or, allow windows to choose what is best for your hardware?

patriced29297558

Participant

ls_rbls

i put in desktop mode...yes...im with 2 monitors setup...windows 10 ver 1809...today I desinstall and reinstall...i have the issue with standard XI and standard DC...same 2 monitor win 10 ver 1809. All material is up to date. the reinstall are good but for how time?

patriced29297558

Participant

fmgtech9562127777

i perfor windows key + ctrl + shift + b...that combination do an automatic refresh of the display driver its more faster than go in display option for an user than use only acrobat. But I seek to fix this problem with no action needed and acrobat be at 100% fonctional and for sure I will succed. But if someone have fix this issue comment them please.

fmgtech9562127777

Participating Frequently

The workaround we use is to adjust the monitor position in pc settings >display (Windows 10) or Control panel > display (Windows 7) slightly up or down. I click on one of the monitors and use the up/down arrows on keyboard to re position the monitor one space.This forces some sort of display driver refresh I assume and corrects the cut off section in the menu bar area.

Jan Schroeder

Participant

fmgtech9562127777, you are a lifesaver! After following ALL of the suggestions in this thread and continuing to fail open, I finally worked my way down to your post and ... voila! ... problem solved. Thank you, thank you, thank you. I am forever in your debt. If you're ever in the Cambridge, MA area, I owe you a beverage of your choice.

fmgtech9562127777

Participating Frequently

@jan Schroeder - glad this worked for you! I don’t remember how I stumbled across this solution, but I think it came after repeatedly banging my head on the keyboard trying to figure it out. Bad part is that it’s just a quick fix - the issue usually comes back, but the fix is quick and works every time. Thanks for the bev offer!

firexross

Participant

I have the same problem. Uninstalling Reader DC fixes it temporarily. Then it comes back. Very much a pain in the ass. Looks like I need to find something else to read pdf files with because this is bullshit.

firexross

Participant

And it is worthless to tell us to do this that and the next thing because YOU CAN'T ACCESS ANY MENU ITEMS to accomplish anything. The ONLY thing that works is uninstall and reinstall. That is unsatisfactory on a system that is kept up to date on everything.

T

teresap19796980

Participant

I am having the same issue, over and over. Were you able to solve yours?

cap7631801

Participant

This problem remains unresolved on my system: Dell Optiplex 3020, Windows 10, dual SyncMaster monitors, Intel HD Graphics 4600, graphics drivers fully updated according to both Windows and Intel's own utility. Problem does not seem to affect Microsoft Office products, but cripples Adobe Acrobat Reader DC.

AnandSri

Community Manager

Hello Spaul,

We apologize for the inconvenience caused, as per the description above, the top screen is cut off when you open a PDF, is that correct?

Please try updating the Acrobat from help>check for updates, and reboot the machine after installing the updates.

If it's not letting you click on Help, press "Alt" key from keyboard and then press letter "H" and use the Arrow keys to navigate to "Check for updates".

Try repairing the Acrobat once from help>repair installation(only for Windows), and reboot the machine. If it's not letting you click on Help, press "Alt" key from keyboard and then press letter "H" and use the Arrow keys to navigate to "Repair installation".

If the issue still persists, please use Acrobat cleaner tool to remove Acrobat Download Adobe Reader and Acrobat Cleaner Tool - Adobe Labs

Reboot the machine and install Acrobat back from Download Pro or Standard versions of Acrobat DC, 2017, XI, or X

If you still face any issue, please share the following details:

Is it a Mac or Windows machine?
Dot version of Acrobat installed, to identify refer to Identify the product and its version for Acrobat and Reader DC
Is it specific to one PDF file, or the screen is cut off for all the PDF?

Let us know how it goes and share your findings.

Regards,

Anand Sri.

P

pst_marketing

Participant

I am also having this problem. It occurs when you open a PDF in Adobe Acrobat DC and either maximize the window or it opens maximized. Here is what it looks like on my screen:

As you can see the top is cut off quite severely and only starts to occur when opening a PDF in Acrobat and maximizing window. All controls in the cut-off area are disabled including the minimize, maximize and close buttons in upper left corner. What makes matters even worse is that the cut-off effects ALL other program windows (i.e. word, chrome, firefox, etc.) that are maximized until you reboot the computer. This could be a bug in Acrobat or a problem with the graphics card driver or both. There is also a possibility it has to do with multiple screen setups. However the problem only starts when opening a PDF in Adobe Acrobat DC and then infects all other programs that are maximized under the computer is rebooted.

Here is the relevant info:

Windows 10 64-bit Home Build 1803

Adobe Acrobat DC 18.11.20040.281318

Three monitor setup (Left: 1080p; Center: 1200p; Right: 1080p)

Nvidia 1050 Ti Driver 388.43

Intel Haswell Quad Core

8 GB RAM

Best regards,

Mark Little

P

pst_marketing

Participant

Looks like I fixed the problem by updating my Nvidia drivers to the latest. Still do not understand why the behavior only starts to occur when opening PDFs in Adobe Acrobat DC.

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