Participant

Question

Acrobat X crashing in Mojave

Forum|Forum|6 years ago
January 15, 2020
4 replies
1553 views

I have an iMac (Retina 4K, 21.5-inch, 2017) with OS Mojave, for some days Adobe Acrobat pro 10 (it's a CS6) has not worked anymore: it closes as soon as it is open. I tried to reinstall it but the installer program tells me that there is an error and to download Adobe support advisor which I can't find. How can I do? Thank you

Install update and subscribe to Acrobat

This topic has been closed for replies.

assause

Community Expert

Acrobat X itself is only guaranteed to run from 10.4 to 10.6.

https://helpx.adobe.com/acrobat/system-requirements-old-versions.html

The basic operation as Creative Suite 6 was only guaranteed up to 10.9.

Therefore, use in an environment after 10.10 is a risk.

Acrobat X itself is no longer supported in 2015.

S

Seabed

Participant

It is not guaranteed, but it DID work... Having done nothing to cause any change on the functioning of the Software and having both computers with the same issue, and lots of other users complaining about this, at the EXACT same time, while having to ensure de delivery of proof or jobs, was to say the least strange and stressfull.

assause

Community Expert

I heard that it did not work even at an acquaintance.
Apparently the timing is after the security update in December.
Therefore, it can be said that it is a problem on the OS side.
Either way, support is still over.

S

Seabed

Participant

Was using until the beginning of the year the Acrobat X 10.1.1 in two machines, from CS6.

One from 2017 and a older one from 2012. In both the Acrobat stopped working.

I have a purchased license since 2014, and have not made any updates to the OS or new installs for the Software to stop working.

Furthermore, i have asked assistance to our software selling company, and the reply was that we were not by far the only ones complaining about this issue.

Reinstalling the software won't work. Acrobat "unexpectedly" quits.

As far as i am concerned, this is some kind of timed deadline in order to update to the CC version.

Adobe... No further support? Thousands of Euros spent, not knowing that there would be a deadline.

Shame on you.

T

Test Screen Name

Legend

Did you even try applying the latest FREE updates to your software? Links at the bottom of here.

Most people find the problem is fixed that way, so it would be a strange sort of time bomb that has a free fix.

T

Test Screen Name

Legend

Sorry, forgot the link. Links at the bottom of here: https://helpx.adobe.com/uk/acrobat/kb/install-updates-reader-acrobat.html

JR Boulay

Community Expert

You must reset the date of the computer in 2019, this bug also occurs with High sierra.

The year 2020 bug has struck!

The latest version of Acrobat X is 10.1.16

Acrobate du PDF, InDesigner et Photoshopographe

B

Bobby114Photography

Participant

I am having exactly the same problem but with OS Sierra, again I am using Adobe Acrobat Pro10 (CS6) and it closes as soon as it opens, any advice would be welcome

T

Test Screen Name

Legend

Please post your exact versions of Acrobat X.

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