Participant

Question

Acrobat X (CS6) Crashes Just After Launch

Forum|Forum|6 years ago
January 13, 2020
8 replies
5355 views

We have several licenses for CS6, including Acrobat X, installed on various computers throughout our office. These are all Mac computers running various versions of OS. A couple are on Mojave, one is on Yosemite, another is on El Capitan.

Up until today, they have worked without issue — outside the usual glitches. Beginning with startup this morning, Acrobat will launch, stay open for a few seconds, and then crash. It's happening on mulitple computers. We have tried deleting the program and reinstalling, booting in Safe mode, deleteling plist files, etc. None of that worked.

Troubleshooting has led me to believe it is on Adobe's end, perhaps an authentication problem — the program can't reach the server to verify the license.

Is there a problem with the server? When will this be corrected?

This topic has been closed for replies.

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Playful_Miracle1549

Participant

When I disconnect from the internet my licensed CS6 Acrobat X runs perfectly. Adobe server is telling the software to terminate. This is a license violation and maybe a push to make people upgrade the software. Adobe support told me to remove all Adobe products on my PC, clear the registry, removed directories. After doing so, I had to login into my Adobe account for registration and validate and then the exact same shutdown problem with Acrobat X occured. I believe this is an anti-theft program on Adobe validation server that is improperly coded. Tier 1 support would not escalate. Very frustrating.

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Test Screen Name

Legend

Of course they won't escalate, support ended years ago. Why not put on the fix, as discussed at length above?

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peterh38237081

Participant

I have had the same issue with Acrobat Pro CS6 on Mojave. I tried turning my internet/wifi connection off while using Acrobat and it doesn't crash when I do this. Frustrating because I can't run wifi and Acrobat together (particularly frustrating when trying to print a PDF) but less frustrating than constant crashes. I'd be interested to know if this works for anyone else!

T

Test Screen Name

Legend

peterh, did you try updating to 10.1.16?

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peterh38237081

Participant

I just did, and it seems to have worked - thank you!!

J

JohannG_

Participating Frequently

i just tried to install Acrobat 9, and it works propperly

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chenl97121743

Participant

Do you have the link for Acrobat 9 download?

J

JohannG_

Participating Frequently

Acrobat 9 is in CS5 on your DVD or on your Licensing Webside.

https://licensing2.adobe.com

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chenl97121743

Participant

Same with my Mac, I have been working all days since yesterday trying to find a solution but no success. After I made the security-update 10.14.6, then Acrobat X Pro crashes every time I tried to open a pdf file. My Acrobat X Pro was purchased within the Creative Suites 6.

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Test Screen Name

Legend

Apply Adobe's free fixes for Acrobat X. Adobe appear to have fixed this over 7 years ago, but for some reason many people didn't apply the fixes.

Sloan LakeAuthor

Participant

Acrobat Pro says there are no available updates, is there another location to find the proper fix or was this available only to the cloud users?

UTAustinMoodyCollege

Participant

We are getting lots of reports of this too. We have a lot of DC but also still a lot of Acrobat X from the CS6 days and the version Xs are dying all over this week. We haven't found a fix yet. We are moving all we that we can to DC Reader and off of Pro if possible. An alternative editor is Bluebeam Revu that we have a smattering of and which we are considering more.

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mattb16589581

Participant

Same issue here, nearly the same envirnoment (aging macs). Just fine up until yesterday, Acrobat Pro X crashing all over the place today. I hope this isn't the harbinger for the rest of our CS6 software.

Sloan LakeAuthor

Participant

I have the same fears and see it as a very unethical, if not illegal move.

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mattb16589581

Participant

I can't comment on the legality on it, but it's definitely sketchy. Is it affecting all of your machines? We've only got 3 of the fleet that are showing symptoms so far.

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JohannG_

Participating Frequently

the same with my mac. today i made the security-update 10.14.6, then akrobat x did not start

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Test Screen Name

Legend

Lot of reports like this. Correction very unlikely. End of life means end of life to Adobe. Some find aaplting updates helps. What version do you run?

Sloan LakeAuthor

Participant

Hi there. It is Acrobat X Pro, purchased with the Creative Suites 6 licenses. We have multiple computers, most running on OS software, but the systems itself vary from mojave to yosemite and el captain. All are affected. I understand Adobe would like everyone on the cloud, but it is not feasable for us at this time.

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Laraine5F9B

Participant

It never will be feasible for me, Sloan. I'm having this issue too but, since I don't use Acrobat all that much any more, I've just ignored it. Once I can no longer use the applications in CS6 it will be "Goodbye, Adobe!" for me and I will find a replacement for Photoshop (the one I use most in my CS6 suite) that I can buy. I refuse to rent software!

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