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DMT IT HelpDesk
Participant
November 26, 2020
Answered

Acrobat X Pro (10.1.1) closes itself after few seconds of launching.

  • November 26, 2020
  • 2 replies
  • 4398 views

I have this issue in several machines. I strongly believe this is related to some mess up in the licening files. 'License this software' windows pops up at few machines but the window and the app closes upon entering the S/N.

The funny part is if I have DC reader installed, just uninstalling DC fixes the X Pro issue. But if DC reader is not installed nothing can be done.

 

Any help!!??

This topic has been closed for replies.
Correct answer try67

Updates are available here: ftp://ftp.adobe.com/pub/adobe/acrobat/win/10.x/

You must install them one by one, in ascending order from your current version.

I would also recommend running the application in Compatibility Mode with an earlier OS, like Windows 7, but that's about all you can do.

2 replies

Amal.
Amal.
Legend
November 27, 2020

Hi there

 

++ Adding to the correct suggestion by try 67

 

please check the help page https://helpx.adobe.com/acrobat/kb/end-of-support-acrobat-x-reader-x.html for more information.

 

Regards

Amal

try67
Community Expert
try67Community Expert
Community Expert
November 26, 2020

Acrobat X and Reader DC are not compatible with each other. Also, Acrobat X is old and not compatible with the current operating systems (which you didn't specify). And another thing, you should update your version to the latest available, 10.1.16.

D
DMT IT HelpDeskAuthor
Participant
November 29, 2020

I know it's old, but if it's working perfectly on a similar PC H/W with same OS configuration it's normal to think it should be working on both the same way. I have PCs running this app with no issues and on some it just crashes. For some PCs it pops up the licensing window but at the end it just closes itself. Am using Windows 10 (build 1903).

Also where can I find this 10.1.16?! I reached on this link (https://www.adobe.com/devnet-docs/acrobatetk/tools/ReleaseNotes/10/10.1.16.html#available-installers) and it's asking for Adobe FTP credentials.

try67
Community Expert
try67Community ExpertCorrect answer
Community Expert
November 29, 2020

Updates are available here: ftp://ftp.adobe.com/pub/adobe/acrobat/win/10.x/

You must install them one by one, in ascending order from your current version.

I would also recommend running the application in Compatibility Mode with an earlier OS, like Windows 7, but that's about all you can do.

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