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del3link
Participant
May 28, 2012
Question

Acrobat X pro, application manager missing or corrupt

  • May 28, 2012
  • 1 reply
  • 17248 views

I am trying to install and use acrobat x pro on a windows 7 64 bit machine. The acrobat install appears to go fine; but when I open acrobat I get an application  manager is damaged or corrupt please download and install. I do so, then I get adobe installed failed to initialize, please download adobe support advisor. Which I do, and the support advisor can find no problems.

I have uninstalled many times, installed on a clean admin login several times, updated manually (the application manager error seems to prohibit any update from the adobe help menu). Nothing helps. I have seen this issue several times, with no real solutions. I REALLY would like a solution!

This topic has been closed for replies.

1 reply

Sandeep_V_
Sandeep_V_
Participating Frequently
May 28, 2012

Hi,

I am sorry to hear that your're having installation issues with Acrobat. Kindly try the below mentioned steps and feel free to write back the results:

  1. Download and run the Acrobat Cleaner tool from : http://labs.adobe.com/downloads/acrobatcleaner.html
  2. Reboot the machine
  3. Download and install Adobe Application Manager from: http://www.adobe.com/support/downloads/detail.jsp?ftpID=4773
  4. If it gets installed properly Install Adobe Acrobat.

(If in case it doesn't, please attach the PDApp.log here. you can get it from the temp folder. Type %temp% folder in Windows search bar to open this folder)

~Sandeep V.

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del3linkAuthor
Participant
May 29, 2012

Thank you for the quick response. The application manager did not install. the PDApp.log follows:

------

5/29/2012 01:08:40 [INFO] PIM-ASUInstaller - Build Version - 1.5.115.0

5/29/2012 01:08:40 [INFO] PIM-ASUInstaller - Logging Level verbosity Set  to 4

5/29/2012 01:08:40 [INFO] PIM-ASUInstaller - AAMIU_Uninstall started...

5/29/2012 01:08:40 [INFO] PIM-Uninstall - Get RIBS Product count

5/29/2012 01:08:40 [INFO] PIM-Uninstall - PDB does not exits on machine.

5/29/2012 01:08:40 [INFO] PIM-Uninstall - RIBS Products install status

5/29/2012 01:08:40 [INFO] PIM-Uninstall - Get NON RIBS Product count

5/29/2012 01:08:40 [INFO] PIM - AAMRef file :{AC76BA86-1033-0000-7760-000000000005}.aamref exists at path :C:\Program Files (x86)\Common Files\Adobe\AdobeApplicationManager\AAMRefs

5/29/2012 01:08:40 [INFO] PIM-Uninstall - NON RIBS Products install status :1

5/29/2012 01:08:40 [INFO] PIM-Uninstall - There are some non-ribs products using AAM. NON RIBS product use flag is 1.

5/29/2012 01:08:40 [INFO] PIM-ASUInstaller - Ignored AAM Uninstall... uninstall status :1

5/29/2012 08:56:13 [INFO] RunMeFirst - Build Version - 6.1.76.0

5/29/2012 08:56:13 [INFO] RunMeFirst - Logging Level verbosity Set  to 4

5/29/2012 08:56:13 [INFO] RunMeFirst - Launching the Bootstrapper in elevated mode

5/29/2012 08:56:13 [INFO] Utilities - Path to Process :C:\Users\Diane.TGGPC003\Desktop\Adobe Application Manager 6.1\Set-up.bin Process Directory :C:\Users\Diane.TGGPC003\Desktop\Adobe Application Manager 6.1 arguments being passed :"C:\Users\Diane.TGGPC003\Desktop\Adobe Application Manager 6.1\Set-up.bin"

5/29/2012 08:56:14 [INFO] Utilities - Success in CreateProcess

5/29/2012 08:56:14 [INFO] Setup - Build Version - 6.1.76.0

5/29/2012 08:56:14 [INFO] Setup - Logging Level verbosity Set  to 4

5/29/2012 08:56:14 [INFO] Setup - Start Adobe Setup

5/29/2012 08:56:14 [INFO] Setup - TimeLog: Bootstrapper Start

5/29/2012 08:56:14 [INFO] Setup - TimeLog: Start initial checks

5/29/2012 08:56:14 [INFO] Setup - Dictionary Path: C:\Users\Diane.TGGPC003\Desktop\Adobe Application Manager 6.1\resources\Dictionary\en_US\stringTable.zdct

5/29/2012 08:56:14 [INFO] PIM - Trying to access xml at path:C:\Users\Diane.TGGPC003\Desktop\Adobe Application Manager 6.1\resources\setup.xml

5/29/2012 08:56:14 [INFO] PIM - XML is valid

5/29/2012 08:56:14 [WARN] PIM - Failed to find Node

5/29/2012 08:56:14 [INFO] Setup - Found 7 packages in setup manifest

5/29/2012 08:56:14 [INFO] Utilities - Semaphore is not locked

5/29/2012 08:56:14 [INFO] PIM - Build Version - 6.1.76.0

5/29/2012 08:56:14 [INFO] PIM - Logging Level verbosity Set  to 4

5/29/2012 08:56:14 [INFO] Utilities - File does not exist

5/29/2012 08:56:14 [INFO] Utilities - File does not exist

5/29/2012 08:56:14 [INFO] PIM - Build Version - 6.1.76.0

5/29/2012 08:56:14 [INFO] PIM - Logging Level verbosity Set  to 4

5/29/2012 08:56:14 [INFO] PIM - CREATE PIM Instance ...

5/29/2012 08:56:14 [INFO] Utilities - File does not exist

5/29/2012 08:56:14 [INFO] Utilities - File does not exist

5/29/2012 08:56:14 [FATAL] PIM - nError couldnot Create Database file.

5/29/2012 08:56:14 [INFO] PIM - PIMSqlite closeDB status 0

5/29/2012 08:56:14 [INFO] Utilities - File does not exist

5/29/2012 08:56:14 [FATAL] Setup - Unable to create PIM object

5/29/2012 09:01:18 [WARN] PIM - PIM library reference not initialized or invalid libref.

5/29/2012 09:01:18 [INFO] PIM - Build Version - 6.1.76.0

5/29/2012 09:01:18 [INFO] PIM - Logging Level verbosity Set  to 4

5/29/2012 09:01:18 [FATAL] PIM - Error Invalid Library reference.(PIM_STATUS_INVALID_LIBRARY_REF)

5/29/2012 09:01:18 [ERROR] Setup - Unable to free PIM object

5/29/2012 09:01:18 [INFO] Setup - =================  End Adobe Setup. Exit code: 1  ==============

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